Emily Robins
Melbourne,VIC
Summary
Customer service professional committed to enhancing customer experiences at a high quality. Proven record for strong teamwork and adaptability, particularly during high stress environments .
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Assistant- Christmas Temp
Marks & Spencer
2024.12 - 2024.12
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options..
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Medical Receptionist
Cordium
2023.11 - 2024.05
- Welcoming and checking in patients using Best Practice software, assisting with any queries or concerns that they may have, both in person and via telephone
- I would also finalise visits, processing tyro transactions and ensuring any follow up appointments are booked
- My role also included further responsibilities such as contacting specialists to obtain results/reports, in accordance with doctor requests, and maintaining a clean practice (changing linen in consultation rooms and keeping waiting areas presentable)
Offender Monitoring Analyst
Smoothwall Ltd
2022.06 - 2023.09
- Using monitoring software, identifying and reviewing risks and breaches of license conditions relating to offenders of sexual, stalking and terrorist offences
- I would then escalate these accordingly to the Offender Managers across different police forces/terrorism unit
- Keeping an attentive eye to detail was key within this role, in order to identify any patterns in behaviour that could present as a risk factor, so that appropriate action could be taken, if necessary, to aid crime prevention and safeguarding
Admin Officer
Brook Street
2021.09 - 2022.05
- Working within Her Majesty’s Courts and Tribunal Service (HMCTS), providing administrative assistance in casework in preparing papers and files for court and hearings, creating, and updating records on in-house computer systems, and dealing with correspondence in line with guidelines
- I also helped lead a 3-man team that orchestrated online hearings via CVP (cloud video platform) for a variety of defendants, prisons, and hospitals, whilst liaising with a range of teams within the magistrate court
Casual Worker
Liverpool John Moores University/Unitemps
2017.11 - 2021.08
- Casual/temporary work including a variety of roles such as: a receptionist (front of house dealing directly with clients and queries efficiently and ensuring daily organisation throughout the office); a student advocate (providing prospective students and parents with tours of the campus and leading a student Q&A panel during applicant/open days, which helped to develop my interpersonal skills)
Bar Assistant
Liverpool Football Club
2018.09 - 2020.08
- My strong work ethic and customer service skills expanded within this role and allowed me to stand in as Bar Supervisor when needed, progressively improving my leadership skills, as well as prioritising my own and my team’s workload
Various Roles
Workbank
2018.05 - 2020.03
- During my time at university, I worked with an agency on a variety of jobs such as an Exam Invigilator at the University of Liverpool where I led a small team, enabling me to develop my leadership skills and delegation skills effectively
- I also became a counting assistant within the local elections that required effective team-working abilities
Camp Counsellor
Camp Jotoni
2018.06 - 2018.08
- For a summer I travelled to New Jersey, USA to work within a summer camp for children and adults with intellectual and/or developmental disabilities
- This was a very challenging but rewarding experience, that required strong communication, self-motivation, and decision-making, through guiding the campers through the daily activities, and supporting their physical basic needs
Waitress
J W Lees
2016.04 - 2018.05
- Working busy weekend shifts as a waitress and helping out on the bar/coffee machine where possible
- My strong work ethic and positive attitude meant that I could confidently run the floor by myself, and lead a variety of private functions including birthdays, baby showers, funeral wakes etc
Education
MSc - Forensic Psychology
Manchester Metropolitan University
01.2021
BSc - Psychology
Liverpool John Moores University
01.2020
A Level - Psychology, English Literature, Geography
Wellington School Sixth Form
01.2017
GCSEs - 11 including English Literature and Mathematics
Wellington School
01.2015
Skills
- Customer service
- Office administration
- Strong problem solver
- Attention to detail
- Dedicated team player
- Verbal and written communication
Hobbies and Interests
- Exploring new challenges and places.
- Staying social and active through gym and activities.
- Running clubs and gym classes in Australia.
Certification
- CPR/AED Certification
Timeline
Retail Assistant- Christmas Temp
Marks & Spencer
2024.12 - 2024.12
Medical Receptionist
Cordium
2023.11 - 2024.05
Offender Monitoring Analyst
Smoothwall Ltd
2022.06 - 2023.09
Admin Officer
Brook Street
2021.09 - 2022.05
Bar Assistant
Liverpool Football Club
2018.09 - 2020.08
Camp Counsellor
Camp Jotoni
2018.06 - 2018.08
Various Roles
Workbank
2018.05 - 2020.03
Casual Worker
Liverpool John Moores University/Unitemps
2017.11 - 2021.08
Waitress
J W Lees
2016.04 - 2018.05
A Level - Psychology, English Literature, Geography
Wellington School Sixth Form
GCSEs - 11 including English Literature and Mathematics
Wellington School
MSc - Forensic Psychology
Manchester Metropolitan University
BSc - Psychology
Liverpool John Moores University