Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Robinson

Berala ,NSW

Summary

Personal Information / Objective:

I’m a 26-year-old female eagerly looking for a part time or fulltime job. I am very dedicated to any job of which I have had in the past. I am a friendly and easy-going person and I’m very co-operative in a team environment. I’m a reliable worker and take pride in any job which I have. I am keen to build any kind of experience. I am very cautious with my attention to details and my ability to work effectively and co-operatively. My past jobs and current jobs have allowed me to work under pressure and to a high standard. I also learnt skills that could potentially help me with future jobs from my work placement.

Overview

9
9
years of professional experience

Work History

Foster Care Coordinator

RSPCA NSW
12.2023 - 08.2024
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Scheduled appointments for customers.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups.
  • Maintained inventory of pet products such as food, treats, toys, collars, leashes.
  • Ensured that all safety protocols were followed while handling animals in the facility.

Customer Service Officer

RSPCA NSW
04.2022 - 12.2023
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled fast-paced customer inquiries each day.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Upholds knowledge of current SOP’s for training purposes and daily entries.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Explained goals and expectations required of trainees.

Animal Attendant

RSPCA NSW
09.2019 - 04.2022
  • Observed behavioral changes in animals to detect illness or injury.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
  • Fed and refreshed water for animals staying in kennels on regular eating schedules.
  • Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
  • Administered medications to animals with meals or treats.

Picker Packer

RTS Imagining
01.2018 - 01.2018
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Labeled boxes and placed in outbound collection areas.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
  • Confirmed items picked for orders by keying codes into system.

Housekeeper

Chester Hill Hotel
01.2016 - 01.2018
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Performed traditional housekeeping duties to keep common and private areas clean and sanitized.

Education

Microchip Implantation Course

RSPCA NSW
2023

Vaccination Course

RSPCA NSW
2023

Cert 3 - Animal Studies

Bankstown Tafe
01.2019

Cert 2 - Animal Studies

Bankstown Tafe
01.2018

HSC -

Bass high school
01.2016

Skills

  • Conflict resolution
  • Organizational skills
  • Friendly, positive attitude
  • Multitasking
  • Problem resolution
  • Critical thinking
  • Working collaboratively
  • Leadership

References

  • Jo-Anne Irving - 0407 415 291 - company RTS imagine
  • Rachel Currie - 0423 871 039 - Personal
  • Rory Hardgraves - 0434 117 344

Timeline

Foster Care Coordinator

RSPCA NSW
12.2023 - 08.2024

Customer Service Officer

RSPCA NSW
04.2022 - 12.2023

Animal Attendant

RSPCA NSW
09.2019 - 04.2022

Picker Packer

RTS Imagining
01.2018 - 01.2018

Housekeeper

Chester Hill Hotel
01.2016 - 01.2018

Microchip Implantation Course

RSPCA NSW

Vaccination Course

RSPCA NSW

Cert 3 - Animal Studies

Bankstown Tafe

Cert 2 - Animal Studies

Bankstown Tafe

HSC -

Bass high school

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