Emily Rodriguez
Adelaide,SA
Summary
Dynamic and adaptable worker with extensive experience in customer service and food preparation at Top Hill Takeaway. Skilled in grilling and frying, I excel in creating a welcoming atmosphere while ensuring food safety and sanitation. Proven ability to engage customers and enhance their dining experience through effective communication and teamwork.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cook's Assistant
Top Hill Takeaway
Gladstone, QLD
01.2023 - 01.2024
- Cooked and served burgers, wraps, rolls, toasties, and deep-fried food. Experience with the grill and deep fryer.
- Customer service.
- Stocking fridges.
- Cash and card handling.
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Used manual or electric appliances to clean, peel, slice and trim food.
- Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
- Prepared salads, soups, and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
FOH Attendant
Moss On Wood/Rydge's Hotel
Mackay, QLD
01.2018 - 01.2020
- Making drinks and cocktails.
- Using POS to take food and drink orders.
- Room service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Handled various cleaning duties to keep common areas neat and organized.
- Processed transactions and handled cash and credit card payments accurately.
- Answered guest questions regarding amenities and services and offered assistance in solving problems.
- Cleaned work areas and equipment at the end of each shift.
- Assisted in organizing and setting up for events or special activities.
Waitress
Coffee Club
01.2016 - 01.2017
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Answered questions about menu items, ingredients, and pricing.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Replenished beverages when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Informed customers of daily specials and signature menu items.
Waitress
Toscani's/Spice n flavor/The vintage room
01.2013 - 01.2015
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Developed positive relationships with regular customers through friendly conversation.
- Processed payments accurately using cash registers or POS systems.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Assisted in seating guests at tables or booths.
- Presented menus and answered questions regarding items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served alcoholic beverages responsibly in accordance with state laws.
- Worked effectively in team environments to make the workplace more productive.
Waitress
Hogs breath Café
01.2012 - 01.2013
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Answered questions about menu items, ingredients, and pricing.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Replenished beverages when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Assisted in seating guests at tables or booths.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Cert 4 - Real Estate
Entry Education
Adelaide03-2026
Skills
- Vegetable and fruit preparation
- Adaptability and flexibility
- Frying Skills
- Grilling
- Workplace safety
- Prepare ingredients
- Payment processing
- Food safety practices
- Teamwork
- Customer service
- Customer engagement
- Kitchen sanitation
- Effective communication
- Courteous phone demeanor
- Upselling techniques
- Cash handling
- Point of sale (POS) system operations
- Warm and friendly
About Me
I am a single mum to my son, Declan; I have a lot of experience in hospitality and customer service, and currently, I am studying to complete my Cert IV in Real Estate I have just moved to Adelaide, and I am keen to get back into work. I am available to work between 9 a.m. and 2:30 p.m. and 3:30 p.m. to 7:30 p.m. Monday through Friday
I love getting outdoors, gardening, fishing, swimming, fashion, food, and spending time with family
Personal Information
- Age: 28
- Driving License: Open
Certification
- Open Drivers License
Timeline
Cook's Assistant
Top Hill Takeaway
01.2023 - 01.2024
FOH Attendant
Moss On Wood/Rydge's Hotel
01.2018 - 01.2020
Waitress
Coffee Club
01.2016 - 01.2017
Waitress
Toscani's/Spice n flavor/The vintage room
01.2013 - 01.2015
Waitress
Hogs breath Café
01.2012 - 01.2013
Cert 4 - Real Estate
Entry Education
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