EMILY ROGERS
Summary
Encouraging Team Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company & individual team member success.
Overview
10
10
years of professional experience
Work History
Retail Worker
My Plant Oasis
10.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Dual-Site Branch Team Leader
The Mutual Bank
04.2023 - 10.2024
- Managed daily branch activities, ensuring smooth operations and excellent customer experiences.
- Increased customer satisfaction with personalized service and effective problem resolution.
- Trained new employees in bank policies, procedures, and best practices for superior job performance.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Conducted regular team meetings to review progress, set goals, and address any concerns or challenges.
- Established clear performance expectations for all staff members, conducting annual evaluations to measure their success in meeting those objectives.
- Coordinated community outreach efforts such as sponsorships of local events to enhance the bank's visibility within the area served by the branch.
Customer Service Officer
Greater Bank
07.2022 - 04.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Retail Assistant
PlayState Supply
02.2022 - 07.2022
- Used POS system to process sales, returns & online orders
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Program Coordinator
Med-Psych
10.2021 - 01.2022
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Behaviour Assessor/ Team Leader
RSPCA Hunter Shelter
07.2020 - 10.2021
- Implemented individualised behaviour rehabilitation/ modification plans
- Carried out behavioural assessments within the guidelines set by the RSPCA
- Identified & applied restrictions for adoption profiles
- Raised & discussed adoption suitability levels with the behaviour team & relevant management
Animal Attendant
RSPCA Hunter Shelter/Clinic
12.2017 - 07.2020
- Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
- Improved animal care by providing daily feeding, grooming, and exercise routines.
- Provided excellent customer service to visitors and potential adopters, addressing inquiries regarding animal care and adoption processes.
Retail Assistant
Prouds the Jewellers
04.2015 - 12.2017
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Worked closely with shift manager to solve problems and handle customer concerns.
Skills
People Management
Professional and mature
Documentation and Recordkeeping
Strong Problem Solver
Staff Development
Innovation Skills
Key Areas of Strength
- Strong Leadership Qualities
- Exceptional Communication Skills
- Detail-orientated
- Strong Relationship Building Qualities
- Confident in following Policies and Procedures
- Confident in Work Health and Safety
- Knowledge of Word, Excel, Publisher and Outlook
- Experienced Customer Service Officer
References
- Brody James, Branch Team Leader, the Mutual Bank, 0403593311
- Sharron Cooper, Branch Manager, Greater Bank, 0421071490
- Dr. Linda Thomas, Psychiatrist, Med-Psych Newcastle, 0438517313
Timeline
Retail Worker
My Plant Oasis
10.2024 - Current
Dual-Site Branch Team Leader
The Mutual Bank
04.2023 - 10.2024
Customer Service Officer
Greater Bank
07.2022 - 04.2023
Retail Assistant
PlayState Supply
02.2022 - 07.2022
Program Coordinator
Med-Psych
10.2021 - 01.2022
Behaviour Assessor/ Team Leader
RSPCA Hunter Shelter
07.2020 - 10.2021
Animal Attendant
RSPCA Hunter Shelter/Clinic
12.2017 - 07.2020
Retail Assistant
Prouds the Jewellers
04.2015 - 12.2017
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