Emily Rogers

Assisted clients with tax inquiries and provided guidance on compliance issues.

Conducted research on tax regulations to ensure adherence to laws and guidelines.

Utilised tax software to input data and analysed financial information effectively.

Handled escalated calls and demonstrated high empathy following the Australian Taxation Office's CEIs and code of conduct.

Upskilled individuals to Tier 1, fraud prevention, and business Tier 1.

Handled cash transactions accurately and efficiently during busy service periods.

Assisted in training new staff on cash handling procedures and policies.

Communicated effectively with customers regarding payment inquiries and issues.

Followed security protocols to safeguard cash and prevent losses.

I demonstrated the use of multiple software programs to perform my job effectively.

able to work at a 24/7 schedule

Assisted stylists in performing various hair services for clients.

Maintained cleanliness and organisation of salon tools and workstations.

Supported inventory management by tracking product availability and restocking supplies.

Engaged with clients to understand their preferences and provide service recommendations.

Supervised team members during overnight shifts to ensure operational efficiency.

Trained new employees on food safety and customer service protocols.

Coordinated shift schedules to optimize staffing and meet business needs.

Operate multiple POS systems.

communicating efficiently in a team environment.