Emily Rowe
Gold Coast,QLD
Summary
Establishes excellent rapport with customers and colleagues whilst being productive. Focuses on targets and deliverable. Is determined to do the best for her employer and her customers. Responds well to challenges. Flexible, adaptable and hard working.
Overview
11
11
years of professional experience
Work History
Division Administration Manager
Sytner Group - Mercedes-Benz Division
05.2022 - 06.2023
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Updated reports, managed accounts, and generated reports for company database.
- Delivered performance reviews, recommending additional training or advancements.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Divisional Administration Team Leader
Sytner Group - Mercedes-Benz Division
01.2021 - 05.2022
- Maintained interdepartmental relations with other services to accomplish goals.
- Advised leadership on implications, key issues and relationships to interest groups and recommended courses of action.
- Monitored work performance to satisfy requirements.
- Coordinated and negotiated resolutions to complex problems.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
Sales Administrator
Sytner Group-Mercedes-Benz Division
09.2017 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
Event Support Officer
Ruby And White Butchers
06.2016 - 06.2019
- Managed Shifts and Staff events
- Produced food orders in high volume in response to customer needs
- manage cash and handling and banking
Bartender
Manos Cocktail Bar
09.2015 - 09.2016
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Waiting / Bar Staff
Browns
11.2012 - 09.2015
- Fostered repeat customers by consistently providing efficient, friendly service.
- Oversaw bar display to maximize attractiveness and functionality.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to laws regarding alcoholic beverage services and customer regulations.
Skills
- Providing exceptional customer service
- Thrive under pressure
- Effective Multi-tasker
- Committed team player
- Upselling skills
- Flexible approach
- Customer focused
- Quick problem solver
- Thrives in fast-paced environments
- High energy Levels
- Honest and trustworthy
- Courteous and professional approach
Timeline
Division Administration Manager
Sytner Group - Mercedes-Benz Division
05.2022 - 06.2023
Divisional Administration Team Leader
Sytner Group - Mercedes-Benz Division
01.2021 - 05.2022
Sales Administrator
Sytner Group-Mercedes-Benz Division
09.2017 - 01.2021
Event Support Officer
Ruby And White Butchers
06.2016 - 06.2019
Bartender
Manos Cocktail Bar
09.2015 - 09.2016
Waiting / Bar Staff
Browns
11.2012 - 09.2015
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