Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Emily Ryan

Summary

I am very hard working person, everyday I wake up with a positive attitude to do everything I need to do for the day and I get it done. I enjoy working it gives me something to focus on and im always doing any job that needs to get done. I have lots of experience in customer service, im very good with dealing with customers questions and I have lots of knowledge about customer service standards and sales processes. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.

Overview

2
2
years of professional experience

Work History

Adventure Park

Front Of House And Retail Worker
11.2023 - Current
  • Utilised effective communication and problem-solving skills to quickly resolve customer issues.
  • Focus on providing excellent service to my customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Waitress

Chui Yuan Chinese Restaurant
03.2022 - 02.2023
  • As part of this job, I served customers, prepared food, used the cash register and Efpos machine, cleaned tables and prepared tables for next customers, bought food in and out and took take away orders using the phone and at the register.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

GED -

The Gordon City Campus
Geelong, VIC
12.2027

Cert Three in Beauty Services

The Gordon City Campus
Geelong, VIC
12.2026

High School Education

Bellarine Secondary College
Ocean Grove & Drysdale Campuses, VIC
12.2023

Skills

  • Reliable
  • Independent
  • Hard working
  • Honest
  • Enjoy working as part of a team or by myself
  • Cash handling experience
  • Team Collaboration
  • Written and verbal communication
  • Customer Assistance
  • Order Taking
  • Retail Merchandising

Availability

School day ( Monday, Tuesday, Thursday, Friday) from 4:30 pm - anytime.

School day on Wednesdays I'm available from 2pm - anytime. 

 Saturday I'm not available due to Work experience and studying.

Sundays I am available all day.

On the holidays I'm also available all day.

References

Kelly Clitheroe, House Leader, Bellarine Secondary College, 52550036, Kelly.Clitheroe@education.vic.gov.au

Timeline

Adventure Park

Front Of House And Retail Worker
11.2023 - Current

Waitress

Chui Yuan Chinese Restaurant
03.2022 - 02.2023

GED -

The Gordon City Campus

Cert Three in Beauty Services

The Gordon City Campus

High School Education

Bellarine Secondary College

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Emily Ryan