Emily Sandison
Ringwood,VIC
Summary
Dedicated client services professional with qualifications in Psychology and Nursing, complemented by specialized mental health training. Proven success in providing exceptional client support, streamlining processes, and navigating complex healthcare and disability support systems. Recognized for combining empathetic care with strong administrative capabilities, resulting in positive outcomes.
Overview
10
10
years of professional experience
Work History
Learning Support Assistant & Support Worker
Independent Practice
01.2015 - Current
- Design and implement individualized learning programs for diverse needs
- Maintain exceptional client retention through personalized service delivery
- Apply evidence-based psychological strategies in educational support
- Adapt teaching methods for students with ADHD, dyslexia, and anxiety
Consumer Advisory Committee Member
Eastern Health
10.2024 - Current
- Guide NDIS application processes and funding submissions
- Develop accessible resources for client support
- Contribute to service improvement initiatives
Mental Health Professional
Ramsay Health Care
02.2019 - 12.2020
- Led mental health assessments and treatment planning
- Coordinated care delivery across multidisciplinary teams
- Implemented crisis intervention protocols
- Provided holistic mental health support and patient advocacy
Registered Nurse - Mental Health
Ramsay Health Care
02.2019 - 11.2020
- Delivered specialized mental health nursing care
- Developed therapeutic programs focusing on emotion regulation
- Educated patients on coping strategies and self-care
- Collaborated with healthcare teams to ensure comprehensive care
Palliative Care Assistant
Eastern Health
01.2016 - 01.2019
- Provided compassionate end-of-life support
- Created comfortable and dignified care environments
- Collaborated with interdisciplinary healthcare teams
Education
Master of Occupational Therapy -
Swinburne University of Technology
06.2025
Postgraduate Certificate - Mental Health
University of Tasmania
12.2020
Bachelor of Psychology - Health Sciences
Deakin University
12.2019
Bachelor of Nursing -
Deakin University
12.2019
Skills
- Client Success & Support
- Crisis Management
- Project Management
- Administrative Management
- Workflow Creation
- Data Management
- CRM Systems
- Microsoft Office Suite
- Digital Health Platforms
- Leadership
- Communication
- Presentation Skills
- Stakeholder Communication
- Resource Development
- Educational Material Development
- Customer support
- Client relations
- Customer education
- System documentation
- Escalation management
- Database management
- Teamwork and collaboration
- Administrative and office support
- Computer skills
- Complaint resolution
Volunteer Leadership
- Consumer Advisory Committee Member, Eastern Health, 10/01/24, Present, Guide NDIS application processes and funding submissions, Develop accessible resources for client support, Contribute to service improvement initiatives
- Palliative Care Assistant, Eastern Health, 01/01/16, 12/01/19, Provided compassionate end-of-life support, Created comfortable and dignified care environments, Collaborated with interdisciplinary healthcare teams
Transferable Skills
Built and maintained long-term client relationships with 95%+ satisfaction rates, Developed and implemented personalized support strategies for diverse needs, Expertly navigated complex healthcare and NDIS systems, Demonstrated excellence in crisis management and de-escalation, Coordinated multiple client schedules and complex care plans simultaneously, Created efficient workflows and documentation systems, Managed sensitive data and maintained detailed records, Proficient in CRM systems, Microsoft Office Suite, and digital health platforms, Led cross-functional teams in healthcare settings, Delivered clear, engaging presentations to diverse audiences, Facilitated effective stakeholder communication, Developed accessible resources and educational materials
Certifications Registrations
- Registered Nurse (AHPRA), Current
- Mental Health First Aid Certification
- Venipuncture Certification (ANMF)
- First Aid & CPR (St John Ambulance)
Lived experience
Due to a health condition, I took a career break from nursing. I have had firsthand experience navigating the healthcare system.
Timeline
Consumer Advisory Committee Member
Eastern Health
10.2024 - Current
Mental Health Professional
Ramsay Health Care
02.2019 - 12.2020
Registered Nurse - Mental Health
Ramsay Health Care
02.2019 - 11.2020
Palliative Care Assistant
Eastern Health
01.2016 - 01.2019
Learning Support Assistant & Support Worker
Independent Practice
01.2015 - Current
Master of Occupational Therapy -
Swinburne University of Technology
Postgraduate Certificate - Mental Health
University of Tasmania
Bachelor of Nursing -
Deakin University
Bachelor of Psychology - Health Sciences
Deakin University
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