Emily Sanson
Toowoomba
Summary
Dynamic professional with a proven track record in cash flow management and exceptional customer service, honed at Vault on Ruthven and TAFE Queensland. Skilled in telecommunications sales and fostering teamwork, I excel in creating memorable customer experiences and exceeding sales targets. Adept at leading teams to achieve goals through innovative strategies and a positive attitude.
Overview
12
12
years of professional experience
Work History
Controller
Vault on Ruthven
07.2017 - 02.2025
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
- Addressed customer complaints and inquiries to verify satisfaction.
Beauty Therapist
TAFE Queensland
01.2016 - 04.2018
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
Sales
Brumbys Bakery
01.2013 - 03.2018
- Mentored junior sales staff, providing training on products, services, and effective sales techniques.
- Led and motivated sales team to meet and exceed sales goals.
- Boosted sales performance by implementing effective inside sales strategies and techniques.
- Managed a team of sales representatives, consistently achieving monthly sales targets and revenue goals.
Education
Diploma of Beauty Therapy -
TAFE Queensland
QLD05-2018
High School Diploma -
The Glennie School
11-2016
Skills
- Telecommunications sales
- Cash flow management
- Financial product sales
- Deep tissue massage
- Processing payments
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Organization and time management
Timeline
Controller
Vault on Ruthven
07.2017 - 02.2025
Beauty Therapist
TAFE Queensland
01.2016 - 04.2018
Sales
Brumbys Bakery
01.2013 - 03.2018
Diploma of Beauty Therapy -
TAFE Queensland
High School Diploma -
The Glennie School
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