Summary
Overview
Work History
Education
Skills
Timeline
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Emily Scott

Narangba

Summary

Dynamic sales representative with proven expertise at Bp, excelling in customer service and relationship building. Adept at upselling and customizing orders, enhancing customer satisfaction. Strong attention to detail and effective communication skills led to improved sales and a loyal clientele. Committed to maintaining high standards in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Sales Representative

Bp
02.2025 - Current
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Restocked and rotated stock in display case to mitigate stock loss.

Tearista

Gotcha Fresh Tea
10.2024 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Barista Trainee

Stellarossa
08.2023 - 09.2024
  • Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
  • Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
  • Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
  • Boosted sales through upselling menu items and promoting seasonal specials.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Used POS system to accurately enter orders and process payments.

Sandwich Artist

Subway
01.2023 - 05.2023

Education

Visual Arts

Horizons College
Caboolture, QLD

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Upselling and cross selling
  • Attention to detail
  • Beverage preparation
  • Order taking
  • Drink customization
  • Product upselling
  • Brewing methods
  • Friendly and outgoing
  • Decision-making
  • Cash handling
  • Active listener

Timeline

Sales Representative

Bp
02.2025 - Current

Tearista

Gotcha Fresh Tea
10.2024 - 01.2025

Barista Trainee

Stellarossa
08.2023 - 09.2024

Sandwich Artist

Subway
01.2023 - 05.2023

Visual Arts

Horizons College

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Emily Scott