Emily Shannon
Coogee,NSW
Summary
I am a highly motivated professional with a strong passion for thriving in dynamic and fast paced environments. With a proven track record of adapting quickly to changing situations and effectively managing multiple priorities, I excel in roles that demand both agility and dedication. My enthusiasm for embracing new challenges and my commitment to delivering exceptional results drive me to continuously seek opportunities for growth and improvement. I bring a proactive attitude and a collaborative spirit to every project, ensuring that I contribute positively to team success while maintaining a high level of efficiency and accuracy.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Prospa
02.2024 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed C-Suite executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and weekly/monthly meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Office Coordinator
Prospa
03.2022 - 02.2024
- Answered and managed incoming and outgoing calls .
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service.
- Coordinated company events, fostering team building and boosting overall morale.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
Reservation Manager
The Bridge 859
09.2019 - 01.2022
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Proactively identified areas for improvement within the reservations department, implementing strategic changes as needed.
- Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
- Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
Education
Level 5 Qualification -
TEFL
04.2022
No Degree - Acting For Stage
Gaiety School of Drama
Dublin, Ireland05.2020
High School Diploma -
Alexandra College
Dublin. Ireland 05.2014
Skills
- Organising
- Scheduling
- Schedule & calendar planning
- Expense Reporting
- Calendar Management
- Interpersonal Communication
- Travel Coordination
- Customer Service
Timeline
Executive Assistant
Prospa
02.2024 - Current
Office Coordinator
Prospa
03.2022 - 02.2024
Reservation Manager
The Bridge 859
09.2019 - 01.2022
Level 5 Qualification -
TEFL
No Degree - Acting For Stage
Gaiety School of Drama
High School Diploma -
Alexandra College
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