Emily Shiels
Holland Park,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-orientated team player with strong organisational skills.
Overview
5
5
years of professional experience
Work History
Endorsed Enrolled Nurse
Queensland Health
Queens Jubilee II, Coopers Plains
06.2022 - Current
- Within QEII I have worked within a relief pool setting and for the last 6 months within Endoscopy.
- Within relief pool I have worked across medical and surgical wards, caring for a variety of patients needs and medical conditions.
- Within Endoscopy, I have experience in admissions, recovery, outpatients and as a sedation nurse.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Managed care from admission to discharge.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Educated family members and caregivers on patient care instructions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Medical Receptionist
MyHealth
Toowong, QLD
10.2021 - 10.2022
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Completed clerical duties and tasks for clinic administration.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Endorsed Enrolled Nurse
Wesley Mission Queensland
Wynnum, QLD
03.2020 - 10.2021
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing medical regimens.
- Worked within a multidisciplinary team of managers, support workers, nurses and patients families to facilitate care.
- Performed routine wound care and dressing changes on schedule.
- Performed routine tracheostomy care.
- Performed routine PEG care.
- Advocated for disabled patients by communicating care preferences to practitioners and verifying interventions met treatment goals.
- Promoted a safe and comfortable environment by addressing patient concerns promptly and professionally.
Disability Support Worker
Hireup
Brisbane, QLD
09.2018 - 03.2021
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Drove clients safely to social activities and appointments.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Developed strong interpersonal relationships with clients and their families, earning their trust and respect through consistent empathy and understanding.
- Assessed risk factors of patients and made referrals for further services.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings.
- Collaborated with healthcare providers to drive continuity of care.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Education
Bachelor of Nursing - Nursing
Queensland University of Technology
Brisbane, QLD06.2025
Diploma of Nursing - Nursing
TAFE Queensland Brisbane
South Bank Campus 06.2019
Skills
- Accurate Documentation
- Strong Communication
- Empathic and Caring Nature
- Assessing and Managing Deterioration
- Health Promotion
- Sedation Nurse
- Compassionate
- Time Management
Accomplishments
Awarded for demonstrating concern for justice, equality and dignity of others by: engaging with peers, individuals and groups in a spirit of service to the university community and providing competent practice that respects individuals and family values, customs, spiritual beliefs and practices.
Timeline
Endorsed Enrolled Nurse
Queensland Health
06.2022 - Current
Medical Receptionist
MyHealth
10.2021 - 10.2022
Endorsed Enrolled Nurse
Wesley Mission Queensland
03.2020 - 10.2021
Disability Support Worker
Hireup
09.2018 - 03.2021
Bachelor of Nursing - Nursing
Queensland University of Technology
Diploma of Nursing - Nursing
TAFE Queensland Brisbane