Emily Shmith
Brisbane,QLD
Summary
Skilled within the Property Management sector with experience in property maintenance, tenant relations, and administrative duties. Proven strengths encompass effective communication, problem-solving skills, and a keen eye for detail. Previous roles have had significant impact on improving operational efficiency and maintaining high levels of customer/client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Training Sales and Support Officer
The Real Estate Institute of Queensland
Cannon Hill, QLD
12.2022 - 01.2025
- Updated existing training material based on changes to industry standards and legislation.
- Managed all apprenticeships and completed relevant checks and documentation.
- Participate in regular team meetings with management regarding progress updates on current initiatives.
- Identify needs of customers promptly and efficiently.
- Display strong telephone etiquette, effectively handling difficult calls.
- Set specific goals for projects to measure progress, and evaluate end results.
- Provide technical support for our eLearning platform to all students.
- Conduct student enrolment checks and processes.
- Answer enquiries from potential students, current student's, staff and external contractors in person, over the phone and via email.
- Outbound calls to generate leads for training programs.
- Processing payments and invoicing.
- Data management activities for compliance with institutional regulations.
Property Management
Ray White Banyo
Banyo, QLD
01.2022 - 12.2022
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Developed marketing materials such as brochures, flyers, emails and website content.
- Fortnightly disbursement checks.
- Developed and maintained strong working relationships with owners and tenants to minimise hassle for both parties.
- Planned, scheduled and coordinated general maintenance or repairs for residential properties.
- Conducted routine inspections for residential properties.
- Negotiated rental increases, rental agreements, and fees included in the Form 6 appointment.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Provided BDM with rental appraisals and appraisal packs.
- Managed all lease renewals, negotiations and processes with both tenants and landlords.
- Conducting Entry and Exit Condition Reports.
- Conducting bond lodgements and claims.
Receptionist Administrator
Ray White Banyo
Banyo, QLD
05.2019 - 12.2021
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls with polite tone of voice to provide general information, answered inquiries, took messages, and transferred calls to appropriate departments or personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled appointments, open homes and maintained calendars for staff members.
- Provided administration support to our Property Management and Sales team when needed.
Education
High School Diploma -
Earnshaw State College
Banyo11-2021
Skills
- Customer Service Excellence
- Strong Decision Making and Problem Solving
- Strong Planning and Organisation
- Multi-tasker and Prioritization
- Excellent Time Management
- Excellent Written and Verbal Communication
- Teamwork and Collaboration
- Customer/Client Complaint Resolution
- Adaptability and Flexibility
- Professionalism
Accomplishments
- 2022 Bob Marshman Trainee of the Year Metropolitan Regional Winner
- 2022 Bob Marshman Trainee of the Year Queensland Finalist
Certification
- Certificate III in Business
- Certificate IV in Real Estate Practice | Real Estate Registration application submitted
References
Kellie Blanch
The Real Estate Institute of Queensland | Trainer and Assessor | 0478 155 058
Jeffrey Irvine
The Real Estate Institute of Queensland | Head of Training | 0412 245 664
Rebekah Noordanus
Property Manager | 0412 087 305
Timeline
Training Sales and Support Officer
The Real Estate Institute of Queensland
12.2022 - 01.2025
Property Management
Ray White Banyo
01.2022 - 12.2022
Receptionist Administrator
Ray White Banyo
05.2019 - 12.2021
High School Diploma -
Earnshaw State College
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