Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Smith

Frankston

Summary

Dynamic and results-driven professional with experience at Coles Supermarket, excelling in team leadership and effective conflict resolution. Proven ability to enhance customer satisfaction through strong interpersonal relationships and health and safety compliance. Recognized for cultivating vendor partnerships and implementing loss prevention strategies to optimize operations.

Skilled Umpire adept at maintaining controlled, positive and friendly environment. Confidently officiates games. Responsible and dedicated to ensuring safe and fun atmosphere for all players.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supermarket Worker

Coles Supermarket
10.2021 - Current
  • Second in Command
  • Team leader
  • First Aid trained team member
  • Communication between Management chains and colleagues
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Managed a team of 3-8 people

Umpire

Frankston & District Netball Association
02.2016 - Current
  • Called Safe and Out plays fairly and accurately for impartial adjudication.
  • Implemented safety standards to maintain safe player environments and limit injury risks.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Communicated with coaches, players, and other umpires.

Education

Bachelor of Science - Nursing

Monash University
Frankston, VIC
01-2025

Skills

  • Point of sale systems
  • Health and safety compliance
  • Loss prevention strategies
  • Team leadership
  • Stress tolerance
  • Endurance
  • Player supervision
  • Effective conflict resolution
  • Decision-making skills
  • Reliable and punctual
  • Interpersonal relationships
  • Policy reinforcement

Certification

  • HLTAID011 Provide First Aid
  • HLTAID009 Provide cardiopulmonary resuscitation
  • Hand Hygiene Student Health Practitioners Online Learning Module
  • Manual Handling
  • Medication and Device Labelling
  • Clinical Transfusion Practice

Timeline

Supermarket Worker

Coles Supermarket
10.2021 - Current

Umpire

Frankston & District Netball Association
02.2016 - Current

Bachelor of Science - Nursing

Monash University

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Emily Smith