Emily Smith
Castle Hill,NSW
Summary
I am a positive, outgoing, resilient, and extremely hardworking individual dedicated to always putting my best foot forward, and to going above and beyond in everything that I do.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administration Officer
Parramatta Smash Repairs
11.2024 - Current
- Managing incoming and outgoing bookings - updating company systems (iBody Shop and Webtrim) to reflect vehicles on and off site, processing drop off confirmations, taking insurance excess payments
- Answering central telephone system - fielding enquiries and providing updates to customers, insurance brokers, insurance companies, and dealerships from multiple local suburbs (prestige smash repairer - Mercedes, BMW, and Lexus)
- Receiving 'request for quotes' from insurance companies, contacting brokers and customers to book inspections on vehicles
- Typing and sending quotes to customers for private jobs
- Typing and sending quotes to insurance companies (most commonly NRMA, Allianz, AIOI, AAMI, Hollard)
- Receiving repair authorities from insurance companies, amending quotes and authorising jobs in iBody Shop
- Scheduling repair dates for customers
Accounts Payable
Better Truck Repairs, Better Hoses & Hydraulics
01.2023 - 10.2024
- Processing supplier invoices and bills - for four companies, in both company software and Xero
- EOM reconciliation for two companies
- Generating return paperwork, managing timely return to suppliers, following up on and applying credits in both company software and Xero
- Preparing customer invoices - ensuring all times and parts are allocated to jobs, writing invoice descriptions based off descriptions provided by mechanics, assessing markup of parts and COGS
- Weekly work-in-progress and profit/loss reports
- Creating, sending, and processing stock purchase orders for two service trucks
- Consistent liaison with senior management
- Assisting more junior office staff
Office All Rounder
Better Truck Repairs, Better Hoses & Hydraulics
06.2021 - 12.2022
- Customer relations - managing bookings, progress reports, and general enquiries
- Consistent liaison with management staff to ensure day-to-day operations run smoothly
- Training of new employees in the office
- Answering central telephone system
- Ensuring customer payments are received
- Inspecting timesheets of workshop staff daily
- Managing registrations and insurances of ten company vehicles
- Recording minutes of all meetings conducted
- General administrative duties
Early Childhood Educator
Lizzards Preschool & Long Day Care
05.2020 - 06.2021
- Fostered and maintained positive, constructive interactions with children, families, and staff
- Nurtured positive learning experiences
- Acquired experience with children ranging in age from 6 months - 5 years
- Supervised trainees during lesson times
- Worked collaboratively with other Educators to run a Bush Kinder program for the children twice a week
- Catered for seven focus children - programming activities and experiences capitalising off their interests and parent goals
- Considered and implemented EYLF outcomes in my programs
- Conducted interviews with the parents of my focus children every six months to discuss their goals, and their children/s development
- Published the Daily Journal for parents once a week, and Observations for my focus children monthly
- Worked alongside another Educator to manage the Service newsletter
- Assisted in the preparation of meals, and general cleaning duties
Junior Receptionist
OnePoint Health
06.2019 - 01.2020
- Greeted incoming patients and visitors professionally, and provided them with friendly and knowledgeable assistance
- Answered telephone calls to field enquiries from patients
- Scheduled appointments and managed bookings
- Assisted with general administrative duties to maximise efficiency in the office
- Collected and distributed messages throughout the practice
Customer Service Assistant
McDonald's
06.2015 - 06.2018
- Maintained high standards of customer service in high volume, fast-paced operations
- Provided friendly service to enhance the customer's experience, and promote customer engagement
- Worked efficiently as part of a team to ensure processes were completed in a timely manner
- Resolved customer enquiries and complaints efficiently
- Maintained a clean, hygienic workspace and restaurant area
Education
Certificate III - Early Childhood Education And Care
Kool Kids Training College
05-2021
Certificate III - Business
Australian College of Commerce And Management
12-2019
High School Certificate -
Winmalee High School
09-2018
Skills
- Customer service
- Verbal and written communication
- Teamwork
- Critical thinking
- Multi-tasking and time management
- Touch typing
- Data entry
Certification
- WWCC (valid to 25/05/2025)
- CHCHF001 - Recognise and respond appropriately to family and domestic violence
- First Aid Certificate (expired 15/04/2024)
Hobbies
- Baking
- Camping
- Motorbike riding
- Attending car events - meets, roll racing etc.
References
- Sam Lahood - Customer Service Manager at Parramatta Smash Repairs
- Stephen Miljkovich - Workshop Manager at Better Truck Repairs
- Hannah Mathews - Parts Interpreter at Better Truck Repairs
All contact numbers available upon request.
Timeline
Administration Officer
Parramatta Smash Repairs
11.2024 - Current
Accounts Payable
Better Truck Repairs, Better Hoses & Hydraulics
01.2023 - 10.2024
Office All Rounder
Better Truck Repairs, Better Hoses & Hydraulics
06.2021 - 12.2022
Early Childhood Educator
Lizzards Preschool & Long Day Care
05.2020 - 06.2021
Junior Receptionist
OnePoint Health
06.2019 - 01.2020
Customer Service Assistant
McDonald's
06.2015 - 06.2018
Certificate III - Early Childhood Education And Care
Kool Kids Training College
Certificate III - Business
Australian College of Commerce And Management
High School Certificate -
Winmalee High School
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