Emily Smith
Cooma
Summary
Small business owner with several years of experience in business operations, management and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives, I have built a sustainable and regular client base, providing exceptional service using safe and effective practices.
I am a self motivated, well organised and professional individual. Willing to learn, expand my career and current experiences.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Beauty buisness owner
Self employed
Cooma
08.2022 - Current
- Provided professional beautician services to a large and repeat client base
- Managed daily operations and workflow to ensure efficient service delivery.
- Developed marketing strategies to increase brand visibility and customer engagement.
- Oversaw inventory management and supplier relationships for optimal stock levels.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
Woolworths online shopper
Woolworths
Cooma
01.2022 - 07.2022
- Selected and organized products for customer orders efficiently.
- Communicated with customers to resolve inquiries and issues promptly.
- Utilized online shopping platform to manage customer requests accurately.
Cafe Worker
Up North Cooma
Cooma
09.2021 - 12.2021
- Provided barista services
- Maintained cleanliness and organization of the cafe, ensuring a welcoming environment.
- Assisted customers with menu selections and provided recommendations for special items.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Monitored inventory levels, restocked supplies, and communicated needs to management promptly.
Cafe Worker
Kettle and Seed
Cooma
10.2020 - 03.2021
- Provided barista services
- Maintained cleanliness and organization of the cafe, ensuring a welcoming environment.
- Assisted customers with menu selections and provided recommendations for special items.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Collaborated with team members to streamline service during peak hours and busy shifts.
- Monitored inventory levels, restocked supplies, and communicated needs to management promptly.
Education
Diploma of Beauty Therapy - Beauty Therapy
Australian Capital Training Institute
Canberra , Act 02.2023 - 12.2023
Skills
- Brand development
- Financial management
- Customer engagement
- Inventory control
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Adaptability to change
Timeline
Diploma of Beauty Therapy - Beauty Therapy
Australian Capital Training Institute
02.2023 - 12.2023
Beauty buisness owner
Self employed
08.2022 - Current
Woolworths online shopper
Woolworths
01.2022 - 07.2022
Cafe Worker
Up North Cooma
09.2021 - 12.2021
Cafe Worker
Kettle and Seed
10.2020 - 03.2021