Emily Sneddon

I am a personal injury lawyer running workers' compensation, motor vehicle and public liability matters.

• I have built strong relationships with clients, offering tailored advice and guidance throughout legal proceedings.
• Managed a diverse caseload, resulting in successful legal representation for various client matters.
• Negotiated advantageous settlements on behalf of clients.
• Contributed to business development efforts by participating in networking events and maintaining a high level of client satisfaction.
• Member of the Business Development team. I have assisted in organising networking and marketing events to increase firm exposure.
• I have featured in various news articles in support of my clients, including Channel 10, A Current Affair, The Courier Mail and The Chronicle.
• I am a high achiever and I have successfully hit all of my targets for four consecutive years - this includes daily units and the annual billing of my matters.

• Cultivated positive relationships with providers to drive profits.
• Provided information and answered questions via personal meetings, telephone calls and email.
• Coded claims forms and mediated disputes between carriers and clients.
• Promoted client retention through high-quality service and follow through.
• Made appointments with potential clients to discuss products.
• Analysed customer needs and provided best options, upselling products and services.
• Insurance claims

• Processed financial documents, including contracts, expense reports and invoices.
• Monitoring spreadsheets and updating reports.
• Organising insurance policies for clients
• Assisting with claim processing
• Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Analysed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
• Opened new accounts and served existing customers based on individual financial needs.
• Promoted and sold banking products and financial services.

• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
• Closed sales on new policies by presenting insurance options to customers accurately and efficiently.

• Maintained clean and orderly appearance throughout kitchen and dining area.
• Collaborated with team to deliver timely service of items.
• Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
• Customer service

• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Customer service

• Suggested appropriate products and answered questions for customers.
• Reset store displays for special events and seasonal merchandise changes.
• Handled credit and debit card payment processing to complete purchasing experience.

• Provided friendly attentive service to guests, clarifying any customer issues or concerns.
• Executed proper techniques when preparing menu item ingredients.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Safely operated ovens, fryers and grills to prevent injuries and accidents.
• Stock rotation