Emily Soro
Sydney,NSW
Summary
Dynamic Medical Receptionist with extensive experience at Austral Medical Centre, adept at enhancing patient care and streamlining office operations. Skilled in patient record management and appointment scheduling, I excel in delivering compassionate customer service. Proven ability to improve response times and manage administrative tasks efficiently. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Austral Medical Centre
Austral, NSW
02.2025 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Maintained confidentiality of patient information according to HIPAA regulations.
Medical Receptionist
Camden Central Family Practice
Camden, NSW
03.2023 - 03.2024
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Retail Sales Associate
Cotton on groups
Sydney , NSW
06.2022 - 06.2023
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Tracked inventory levels throughout the day and restocked items as needed.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Education
Certificate Three - Health Services Assistant
TAFE NSW
NSW07-2025
Certificate Three - Business Administration
ACCM College
Online03-2024
Skills
- Medical terminology
- Patient record management
- Customer service
- Appointment scheduling
- Office administration
- Medical office administration
- Payment collection
Certification
- Hand hygiene certificates
- First aid certificate
- Working with children check
Timeline
Medical Receptionist
Austral Medical Centre
02.2025 - Current
Medical Receptionist
Camden Central Family Practice
03.2023 - 03.2024
Retail Sales Associate
Cotton on groups
06.2022 - 06.2023
Certificate Three - Health Services Assistant
TAFE NSW
Certificate Three - Business Administration
ACCM College
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