Emily Spiteri
South Morang,VIC
Summary
Dedicated and reliable with strong experience across disability support, workforce coordination, and customer service roles. Proven ability to provide compassionate care, manage complex schedules, and deliver high-quality service in fast-paced environments. Strong communication skills, attention to detail, and a proactive approach to problem-solving. Committed to continuous learning, teamwork, and maintaining high standards of professionalism in every role.
Overview
6
6
years of professional experience
Work History
Resourcing Consultant
Yooralla
04.2023 - Current
- Coordinate and maintain accurate staff rosters to ensure adequate coverage across all shifts in line with service delivery needs and compliance requirements.
- Liaise with support workers, clients, and management to manage shift changes, cancellations, and urgent staffing requests efficiently.
- Use workforce management systems (e.g Kronos and Salesforce) create, adjust, and communicate rosters in real-time.
- Monitor staff availability, qualifications, and preferences to match shifts appropriately
- Provide high-level administrative support, maintaining accurate records of staff hours, leave, and availability.
- Resolve rostering conflicts and escalate complex issues to relevant managers
Disability Support Worker
Yooralla
04.2021 - Current
- Provide high-quality, person-centered care to clients with complex physical disabilities requiring mechanical ventilation support.
- Monitor ventilator settings and ensure equipment functioned correctly, escalating any clinical concerns promptly.
- Assist with activities of daily living (ADLs), including personal hygiene, feeding, mobility, and medication administration under supervision.
- Maintain detailed client documentation and collaborated closely with nursing staff, allied health professionals, and families to ensure continuity of care.
- Follow infection control protocols and adhere to health and safety guidelines to protect vulnerable clients
- Offer emotional support and promote client independence, dignity, and quality of life in a residential setting.
Gaming Attendant
ALH Group
06.2019 - 03.2021
- Provided exceptional customer service in a fast-paced gaming environment, ensuring a welcoming and responsible gaming experience for patrons.
- Operated and monitored electronic gaming machines (EGMs), conducted payouts, and assisted with machine malfunctions and technical issues.
- Verified player identification and promoted responsible gambling in accordance with legal and venue requirements.
- Handled cash and transactions accurately, balanced tills, and followed security and compliance protocols.
- Maintained cleanliness and presentation of the gaming area, ensuring a safe and enjoyable environment for all guests.
- Communicated effectively with team members and supervisors to manage floor operations and respond to customer needs promptly.
Education
Certificate IV - Disability Support
Intercare Training
Melbourne, VIC12.2022
Certificate IV - Ageing Support
Intercare Training
Melbourne, VIC12.2020
Certificate III - Animal Technology
Melbourne Polytechnic
Fairfield, VIC11.2019
Certificate II - Animal Studies
Melbourne Polytechnic
Fairfield, VIC11.2018
Year 12 - VCE
Greensborough Secondary College
Greensborough10.2016
Skills
- Communication Skills
- Teamwork and Autonomously
- Compassionate and Caring
- Organisational Skills
- Flexible and Reliable
- Willing to learn
Timeline
Resourcing Consultant
Yooralla
04.2023 - Current
Disability Support Worker
Yooralla
04.2021 - Current
Gaming Attendant
ALH Group
06.2019 - 03.2021
Certificate IV - Disability Support
Intercare Training
Certificate IV - Ageing Support
Intercare Training
Certificate III - Animal Technology
Melbourne Polytechnic
Certificate II - Animal Studies
Melbourne Polytechnic
Year 12 - VCE
Greensborough Secondary College
Similar Profiles
Bernice MusakasaBernice Musakasa
Disability Support Worker at YoorallaDisability Support Worker at Yooralla
Yan XuYan Xu
Disability Support Worker at YoorallaDisability Support Worker at Yooralla
Alisha BhatoaAlisha Bhatoa
Community Hub Disability Worker at YoorallaCommunity Hub Disability Worker at Yooralla
Yoke Yee ChanYoke Yee Chan
Hospitality Worker at China BarHospitality Worker at China Bar
MOLLY RODERICKMOLLY RODERICK
Assistant Store Manager at RSEA SafetyAssistant Store Manager at RSEA Safety