Emily Spotswood

• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Examined, categorized and sorted incoming documents.
• Cleaned up files regularly by removing outdated information for archival or disposal.
• Greeted guests at front desk and engaged in pleasant conversations while managing Chemical Test processes
• Tested customers pool samples to check for ideal pH, Chlorine other chemical levels and do calculations to balance ratios.
• Loaded, unloaded and moved material to and from storage and production areas.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Consistently lifted materials weighing as much as 30-50kgs

• Trained and managed kitchen personnel and supervised related culinary activity.
• Created healthy nutritious menus to serve at important functions.
• Increased customer service ratings significantly through personable service.
• Greeted and assisted 100 guests every day and gathered information about each reservation.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Liaising with insurance officers whilst organising customer appointments.
• Ordering car parts on a tight schedule, from large suppliers, and storing in warehouse.
• Rearranged parts department to better serve rotating car stock.
• Controlled quality of car parts entering workplace, and returning them if not to satisfaction.
• Loaded, unloaded and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 30-50kgs.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Examined, categorized and sorted incoming documents.
• Cleaned up files regularly by removing outdated information for archival or disposal.
• Greeted guests at front desk and engaged in pleasant conversations while managing Chemical Test processes
• Tested customers pool samples to check for ideal pH, Chlorine other chemical levels and do calculations to balance ratios.
• Loaded, unloaded and moved material to and from storage and production areas.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Consistently lifted materials weighing as much as 30-50kgs

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Processed purchase orders, service contracts and financial reports.
• Aided colleagues, managers and customers through regular communication and assistance.
• Scanned documents and saved in database to keep records of essential organizational information.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Translated raw data and prepared files into 3D pieces of art.
• Coordinated with clients, consultants and contractors during construction bidding.
• Consulted with clients to determine functional and spatial requirements of new structure.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Sourced and ordered office equipment and supplies.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
• Kept detailed track of household and maintenance inventory and schedules.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Organized clients' homes prior to arrival home and performed house-sitting duties.
• Managed pet care, transported children to and from appointment, phone screening, shopping and bill paying to provide clients with premium business time.
• Provide reception coverage; be the first point of contact for customers & clients, with excellent phone manner.

• APAC (Australian Psychology Accreditation Council) Accredited
• knowledge on how to apply psychological theories to topics such as thinking and perceiving, motivation, stress, health, criminal activity and group behaviour.
• knowledge of how to evaluate and understand tests that measure intellectual, behavioural and emotional states.
• Develop interpersonal and communication skills and knowledge on the principles of counselling and core areas of psychology.
• knowledge on will learn how to help people with personal, health, vocational and social difficulties.
• Complete foundation studies in psychological theory, research and practice.
• Push the boundaries of knowledge and develop high-level skills in communication, research design, critical and analytical thinking, and project management.

Obtained knowledge on

• Cognitive skills to engage in critical reflection on a broad range of theoretical concepts, synthesise knowledge from a broad range of disciplinary areas, apply knowledge to solve a range of criminal justice problems
• Cognitive and creative skills needed to engage in independent analysis of disciplinary data to solve identified problems in criminal justice related areas
• Communication skills needed to effectively disseminate knowledge in a clear and articulate fashion.
• To take responsibility and accountability for one’s own continued learning and professional development in collaboration with other professionals in a diverse range of professional contexts.

Obtained knowlege on;

• Applying understanding of the Australian legal system
• Applying communication strategies in the workplace
• Providing information and referral advice on justice related issues
• Preparing documentation for court proceedings
• Analysing social justice issues
• Applying regulatory powers

Obtained knowledge on;

• keyboard speed and accuracy, health and safety for oneself and others. Units on payroll processing, electronic presentations, working effectively with diversity, and the use of business technology.
• knowledge in;
• Office operations.
• Resources management.
• Occupational health and safety.
• Presentations.
• Time management.
• Word processing

Obtained Knowledge on;

• Delivering and monitoring a service to customers
• Organise personal work priorities
• Provide First Aid
• Participate in workplace health and safety
• Complete pre-exercise screening and service orientation
• Complete client fitness assessments
• Plan group exercise sessions
• Instruct group exercise sessions
• Develop and instruct gym-based exercise programs for individual clients
• Use anatomy and physiology knowledge to support safe and effective exercise
• Provide healthy eating information

Queensland Certificate of Education (QCE) with Direct entry to Griffith University QLD