EMILY STEELE DAVIS
Southport,QLD
Summary
A recent graduate of the University of Strathclyde with a Honours degree in Mechanical Engineering. I am a hard-working and dedicated individual who can work well under pressure and meet challenging deadlines. I have an extensive background in customer service working in a variety of roles, which has developed my problem-solving, and teamwork skills. I can work autonomously and have experience working as part of a team and understand the benefits of working collaboratively with colleagues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeper
Rooms at the Apple Pie
06.2023 - 09.2024
- Proactively replenished guest supplies and amenities
- Cleaned rooms to the satisfaction of clients and management
- Used proper caution signage and safety procedures around visitors when cleaning
- Kept utility sink rooms in clean, neat, and orderly condition
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Front of House
Apple Pie Bakery and Cafe
06.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Bartender
The Lily
06.2023 - 09.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality drinks and cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Kept bar presentable and well-stocked to meet customer needs.
Repayment Office
Student Loans Company
10.2022 - 05.2023
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained accurate records of calls placed and received.
Supervisor
Schuh
03.2022 - 09.2022
- Managed staff rotas, planning workloads effectively and strategically
- Led performance reviews and tailored employee feedback to facilitate professional development
- Maintained accurate knowledge of current services to provide informative customer advice
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Assistant
Schuh
09.2021 - 03.2022
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service
- Worked energetically to maintain efficient operations during peak trading hours
- Executed visual merchandising strategies to attract customers and drive sales.
Bartender and Front of House
Hollywood Bowl
06.2021 - 09.2021
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes
- Retained in-depth bar and menu item knowledge
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Reception
Hollywood Bowl
06.2021 - 09.2021
- Maintained a clean and inviting reception area, creating a positive first impression for guests upon arrival at the hotel.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Tutor
Explore Learning
09.2016 - 06.2021
- Attended events with my team to raise awareness and bring in new members to our centre
- Assisted students in developing study skills and strategies.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Sales Assistant
Primark
12.2015 - 10.2018
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Cash Office Assistant
Primark
12.2015 - 10.2018
- Enabled efficient and accurate control of cash handling operations
- Immediately addressed problems with customer accounts to promote quick resolution
- Assisted in reducing discrepancies by conducting thorough audits of register transactions and cash balances.
Education
BEng - Mechanical Engineering
University of Strathclyde
Glasgow06.2022
Skills
- Cash Register Operation
- Order Processing
- Conflict resolution techniques
- Product Merchandising
- Safe Food Handling
- Customer Service
- Customer service expertise
- Responsible Alcohol Service
References
Available on Request
Certification
- Responsible Service of Alcohol (RSA)
- SolidWorks Associate Mechanical Design
- Certificate SheCodes Basic
Timeline
Bartender
The Lily
06.2023 - 09.2023
Housekeeper
Rooms at the Apple Pie
06.2023 - 09.2024
Front of House
Apple Pie Bakery and Cafe
06.2023 - 09.2024
Repayment Office
Student Loans Company
10.2022 - 05.2023
Supervisor
Schuh
03.2022 - 09.2022
Sales Assistant
Schuh
09.2021 - 03.2022
Bartender and Front of House
Hollywood Bowl
06.2021 - 09.2021
Reception
Hollywood Bowl
06.2021 - 09.2021
Tutor
Explore Learning
09.2016 - 06.2021
Sales Assistant
Primark
12.2015 - 10.2018
Cash Office Assistant
Primark
12.2015 - 10.2018
- Responsible Service of Alcohol (RSA)
- SolidWorks Associate Mechanical Design
- Certificate SheCodes Basic
BEng - Mechanical Engineering
University of Strathclyde
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