EMILY STROUD
Surfers Paradise,QLD
Summary
I am a driven professional who is has a comprehensive background in several fields. I am dedicated to offering exceptional assistance to team members, clients and customers. I am a fast learner and like to gain extensive knowledge on any topic or new skill, so that I can give clients and customers the best outcome possible. I pride myself in being an efficient worker to maximise my time. I like working independently but, also being apart of a team where I can share ideas, see different perspectives to achieve great results in our work.
As a person I have a kind and genuine nature, where I feel empathetic towards others. I am a well presented individual who thrives from learning new skills and growing as a person. I have travelled to different parts of the world to gain plenty of life experience, this has given me good cultural awareness and means that I can relate to a wide range of different personalities. I like to help others and be an active listener to show that I am understanding.
Overview
2021
2021
years of professional experience
2024
2024
years of post-secondary education
Work History
Corporate Receptionist & Administrative Assistant
Whitefox Recruitment
07 2024 - 12 2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed on average over 100 incoming calls & emails per day.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Improved data privacy compliance with meticulous management of sensitive information.
- Organized, maintained and updated information in computer databases.
Sales Representative
Nexus Direct
03 2024 - 07 2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Financial Administrator
Finance Now
02 2021 - 12 2023
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Processed daily financial transactions in support of finance team objectives.
- Managed office inventory and ordered new supplies when items were running low.
- Entered financial data into company accounting system with stringent adherence to data security protocols
- Verified Clients Important documentation
- Identified and allocated daily payments to and from accounts
- Reviewed various financial reports to ensure accuracy
- Handled all incoming calls from clients and directed them to the right departments
- Supported all staff with administrative assistance
Traffic Control Supervisor
Higgins
11.2020 - 02.2021
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
- Ensured smooth traffic flow by promptly addressing any issues or concerns raised by motorists, pedestrians, or construction workers.
Duty Manager Supervisor
Speight's Ale House
06.2020 - 11.2020
- Maintained a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
- Trained and guided team members to maintain high productivity during the shift.
- Managed a busy restaurant and coordinated everything from the wait staff to the entertainment, as well as running the kitchen team.
- Managed all banking of the restaurant to ensure accurate accounting at the end of shifts.
- Built rapport with the customers and made sure that their overall experience was sensational.
- Managed the social media and marketing of the business.
Bar Supervisor & Gaming Attendant
Kelvin Hotel
01 2019 - 05 2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Waitress & Bartender
Speight's Ale House & Louie's Restaurant
04 2017 - 12 2018
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Retail Sales Associate
The Warehouse
01.2015 - 12.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, and locate items
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Factory Worker
Blue River Dairy & Alaron
02 2013 - 12.2014
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
Education
NZQA Secondary Education - NCEA Level 1 & NCEA Level 2
Verdon College
Invercargill, New Zealand2012
Travelling Abroad -
South East Asia & America
2023
Skills
- Fast Learner
- Time Management
- Highly dependable
- Resilient
- Customer Service
- Efficiency
- Professionalism
- Management
- Diplomacy
- Hospitality
Timeline
Traffic Control Supervisor
Higgins
11.2020 - 02.2021
Duty Manager Supervisor
Speight's Ale House
06.2020 - 11.2020
Retail Sales Associate
The Warehouse
01.2015 - 12.2016
Corporate Receptionist & Administrative Assistant
Whitefox Recruitment
07 2024 - 12 2024
Sales Representative
Nexus Direct
03 2024 - 07 2024
Financial Administrator
Finance Now
02 2021 - 12 2023
Bar Supervisor & Gaming Attendant
Kelvin Hotel
01 2019 - 05 2020
Waitress & Bartender
Speight's Ale House & Louie's Restaurant
04 2017 - 12 2018
Factory Worker
Blue River Dairy & Alaron
02 2013 - 12.2014
NZQA Secondary Education - NCEA Level 1 & NCEA Level 2
Verdon College
Travelling Abroad -
South East Asia & America
Similar Profiles
Danielle Lena GarlandDanielle Lena Garland
Reception/Administrative Assistant/Office Manager at Whitefox RecruitmentReception/Administrative Assistant/Office Manager at Whitefox Recruitment
Nora Cahill BeaubienNora Cahill Beaubien
Human Resources | Office Manager at WhiteFox Defense Technology, Inc.Human Resources | Office Manager at WhiteFox Defense Technology, Inc.
FREDERICK RELLATAFREDERICK RELLATA
Warehouse Cordinator at Whitefox BoutiqueWarehouse Cordinator at Whitefox Boutique