Emily Stuettgen
Summary
Results-driven with managerial experience, showcasing adept communication skills honed through diverse customer interactions and efficient problem-solving abilities. Proven track record of motivation, goal achievement, and proactive engagement in dynamic work environments. Proficient in point-of-sale systems, administrative tasks, and banking operations, with a keen eye for accuracy and precision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Bartender and Shift Supervisor
La Onda Latin Mex
Dromana, VIC
10.2021 - Current
- Directed a team of up to 6 staff members as Head Bartender and Shift Supervisor, ensuring seamless operations and exceptional customer service in a high-volume restaurant setting.
- Managed aspects of payments and transactions using advanced point-of-sale systems, ensuring accuracy and compliance with financial protocols. Conducted daily banking procedures to reconcile revenues and maintain fiscal integrity.
- Cultivated a welcoming atmosphere and personalized customer interactions, fostering loyalty and repeat business through exemplary service and attention to detail.
- Facilitated training programs for new staff members, emphasizing industry best practices and ensuring consistent delivery of service excellence across all shifts.
Receptionist and Administration Assistant
Direct Endoscopy
Melbourne, VIC
05.2023 - 05.2024
- Efficiently managed patient bookings across five locations at a day hospital, ensuring accurate scheduling and accommodating patient needs promptly and professionally.
- Handled confidential patient records with strict adherence to privacy regulations (The Privacy Act 1988) maintaining impeccable accuracy and organization in record-keeping procedures.
- Facilitated seamless communication between medical professionals, patients, and administrative staff, ensuring clear and timely exchange of information to support optimal patient care and operational efficiency.
- Successfully executed billing processes, ensuring correctness and completeness in accordance with Medicare and private health billing standards. Managed filing and retrieval of medical records to support efficient healthcare administration.
- Implemented streamlined administrative processes that enhanced operational efficiency and minimized patient wait times, contributing to improved overall patient satisfaction and clinic performance.
- Maintained meticulous documentation and compliance with regulatory requirements, supporting audits and inspections while upholding the hospital's commitment to quality care and patient safety.
Receptionist
Mornington Medical Group
Melbourne, VIC
09.2021 - 02.2023
- Expertly utilized Best Practice software to efficiently schedule appointments, manage billing, and ensure seamless workflow for optimal patient care and operational efficiency.
- Welcomed patients with genuine warmth and compassion, providing prompt assistance and fostering a positive clinic experience reflective of high service standards.
- Demonstrated precision in completing billing processes for consultations, ensuring thoroughness and compliance with financial protocols.
- Scheduled and confirmed appointments for 15 doctors and 4 nurses, orchestrating smooth and efficient schedules to maximize patient flow and practitioner productivity.
- Managed end-of-day banking procedures, Medicare billing, and online claims submissions with meticulous attention to detail, maintaining financial accuracy and regulatory compliance.
- Maintained current CPR and First Aid certifications, enhancing readiness to respond to medical emergencies and uphold patient safety protocols.
- Consistently complied with Health Administration standards and regulations, ensuring adherence to best practices and contributing to a safe and compliant healthcare environment.
Duty Manager
Chemist Warehouse
Melbourne, VIC
02.2019 - 09.2021
- Orchestrated daily operations by organizing and delegating tasks among up to 14 staff members, ensuring efficient workflow and adherence to operational standards.
- Managed comprehensive stock orders and maintained high standards of merchandising, ensuring optimal product availability and presentation to meet customer expectations and maximize sales potential.
- Developed and applied extensive knowledge of Schedules 2, 3, and 4 pharmaceutical medicines, ensuring compliance with regulatory requirements and providing accurate information to customers and staff.
- Delivered exceptional customer service in a dynamic retail environment, resolving inquiries and concerns promptly and effectively to enhance customer satisfaction and loyalty.
- Processed sales transactions with precision and efficiency using the Point of Sales system, maintaining accuracy in monetary transactions and ensuring compliance with financial procedures and regulations.
Cafe Assistant
Via Boffe
Melbourne
07.2017 - 02.2019
- Executed sales transactions with meticulous precision and efficiency utilizing advanced Point of Sales systems, ensuring accuracy in monetary exchanges and strict adherence to financial protocols and regulatory standards.
- Provided exceptional customer service in a fast-paced cafe environment, addressing customer inquiries, processing orders, and maintaining a welcoming atmosphere conducive to customer satisfaction and loyalty.
- Contributed to the smooth operation of daily tasks such as order fulfillment, inventory management, and cleanliness standards, ensuring seamless workflow and optimal service delivery for enhanced customer experience and operational efficiency.
Bakery Assistant
Dromana Bakery
Melbourne, VIC
11.2016 - 07.2017
- Demonstrated a proactive approach to learning, swiftly acquiring proficiency in food preparation techniques, operation of cash registers and credit card machines, and adherence to store cleanliness standards, contributing to smooth daily operations.
- Ensured timely preparation and presentation of food and drink orders, maintaining high standards of quality and efficiency to meet customer expectations and enhance overall dining experience.
- Upheld exceptional customer service standards, adeptly addressing customer inquiries, processing transactions accurately, and cultivating a welcoming atmosphere that promoted customer satisfaction and loyalty, enhancing the bakery's reputation and customer retention.
Education
Bachelor of Business - Entrepreneurship And Innovation
Deakin University
Melbourne, VIC06-2024
Victorian Certificate of Education -
Flinders Christian Community College
Melbourne, VIC12.2017
Skills
- Strong Communication Skills
- Cross-Cultural Competence
- Adaptability and Flexibility
- Networking Abilities
- Attention to Detail
- POS System proficiency
- Leadership Skills
- Problem-Solving Skills
Certification
- Responsible Service of Alcohol License - 2024
- First Aid Certificate Training - 2022
- Beauty Certificate |||, Chisholm Tafe - 2015-2016
Affiliations
- Disabled Surfers Association of Australia (DSAA)
- Friends of Safety Beach Foreshore (VolMornPen)
Exchange Programs
Internship Experience, Hikone, Japan, 2023
Undertook a consultancy internship facilitated by Deakin University, collaborating with local enterprises in Hikone to enhance market presence, drive sales, and expand product outreach. Engaged directly with CEOs, leveraging a hands-on approach to strategize and implement solutions. Facilitated cross-cultural communication by partnering with Japanese university students, bridging language gaps effectively. Activities encompassed immersive town tours, factory visits, and culminated in a comprehensive business presentation showcasing project outcomes.
Volunteer Expedition, Thailand, 2015
Participated in a four-week volunteering expedition organized by World Challenge. Contributed to community development by painting indoor spaces and constructing shelters for agriculture in a remote village. Additionally, engaged in trekking through the northern mountain ranges, fostering resilience, teamwork, and adaptability in diverse climates. Gained valuable exposure to varied cultures, environments, and people, fostering early skill development and cultural awareness.
Career Goal
My professional career objective is to blend my interests in sustainability, design and social enterprise, aiming to spearhead entrepreneurial initiatives that foster environmental progress, all while acquiring significant hands-on experience
References
References available upon request.
Timeline
Receptionist and Administration Assistant
Direct Endoscopy
05.2023 - 05.2024
Head Bartender and Shift Supervisor
La Onda Latin Mex
10.2021 - Current
Receptionist
Mornington Medical Group
09.2021 - 02.2023
Duty Manager
Chemist Warehouse
02.2019 - 09.2021
Cafe Assistant
Via Boffe
07.2017 - 02.2019
Bakery Assistant
Dromana Bakery
11.2016 - 07.2017
Bachelor of Business - Entrepreneurship And Innovation
Deakin University
Victorian Certificate of Education -
Flinders Christian Community College
- Responsible Service of Alcohol License - 2024
- First Aid Certificate Training - 2022
- Beauty Certificate |||, Chisholm Tafe - 2015-2016
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