Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Sulpizi

Summary

Experienced independent Food and Beverage Manager offering more than 14 years expertise in the hospitality industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Food, Beverage and Events Manager

GCP Hospitality
02.2022 - Current
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Monitored and controlled expenditures to meet budgets.
  • Selected and ordered food, beverage and event stock
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Established strong relationships with vendors, securing optimal pricing and service quality.
  • Hired and trained all staff recruited during tenure. created and implemented additional learning and experience for staff to further their development.
  • Generated ideas to enhance and expand current offerings.
  • Focus on reduction of COGS and wage cost while also driving increased revenue and profit margin.

Community Manager

Yugo
05.2019 - 11.2021
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Aided upper-level leaders by completing budgets, EOM financial and community engagement reports for executive action planning.
  • Fielded inquiries from current and potential community members about property and community offerings.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Managed community within established cost constraints.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.

Guest Service Representative

Corporate Keys
11.2018 - 05.2019
  • Maintained accurate and up-to-date records of guest information.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.

Restaurant Supervisor

The Metropolitan Hotel
04.2017 - 11.2018
  • Set and oversaw weekly and special event menu plans.
  • Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Coordinated event planning, managing logistics for successful private dining experiences.
  • Directed FOH employees through daily tasks and monitored performance throughout day.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.

Various Roles

Walt Disney World Parks And Resorts
01.2016 - 01.2017
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Responded to patron incidents in professional and timely manner.
  • Provided friendly customer service to guests and addressed concerns.
  • Scanned main areas to monitor for any safety risks.

Barista

The Coffee Club
05.2010 - 11.2014
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

Bachelor of Culinary Management - Hospitality

William Angliss Institute of TAFE
Melbourne, VIC
11.2019

Skills

  • Vendor Relationship Management
  • Cross-functional teams leadership
  • Scheduling
  • Service Coordination
  • Food and Beverage service knowledge
  • Team leadership and supervision
  • Talent Recruitment
  • Guest Relations

Languages

English
Native or Bilingual

Timeline

Food, Beverage and Events Manager

GCP Hospitality
02.2022 - Current

Community Manager

Yugo
05.2019 - 11.2021

Guest Service Representative

Corporate Keys
11.2018 - 05.2019

Restaurant Supervisor

The Metropolitan Hotel
04.2017 - 11.2018

Various Roles

Walt Disney World Parks And Resorts
01.2016 - 01.2017

Barista

The Coffee Club
05.2010 - 11.2014

Bachelor of Culinary Management - Hospitality

William Angliss Institute of TAFE

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Emily Sulpizi