Emily Surenyan
Tarneit,VIC
Summary
Accomplished Store Manager with a proven track record at IGA Supermarket, excelling in customer relations and inventory management. Initiatives that significantly enhanced store operations and customer satisfaction. Adept at leading teams in high-pressure environments, demonstrating exceptional problem-solving and communication skills. Achieved notable sales growth through innovative merchandising strategies.
Overview
12
12
years of professional experience
Work History
Store Manager
IGA Supermarket
Hoppers Crossing, VIC
08.2012 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
MacKllip College
Werribee, VIC2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
Timeline
Store Manager
IGA Supermarket
08.2012 - Current
MacKllip College