Emily Taylor
Cairns,QLD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Baker's knot Bakery
Cairns, QLD
12.2019 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships by providing personalized assistance and support to encourage repeat business.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
Front Desk Receptionist
Alphacool
Cairns, QLD
06.2022 - 12.2022
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Trinity Bay State High School
Cairns, QLD05-2022
Skills
- Account Updating
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Information Security
- Microsoft Outlook
- Call Metrics
Timeline
Front Desk Receptionist
Alphacool
06.2022 - 12.2022
Customer Service Representative
The Baker's knot Bakery
12.2019 - 12.2023
Trinity Bay State High School
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