Emily Tennyson
Moorebank,NSW
Summary
Compassionate Caseworker known for high productivity and efficient task completion. Specialize in client needs assessment, resource coordination, and case management planning. Excel in communication, empathy, and problem-solving to support clients effectively. Navigate challenging situations with patience and understanding to achieve positive outcomes.
Overview
6
6
years of professional experience
Work History
PSP Aboriginal Caseworker
KARI
Liverpool, NSW
07.2024 - Current
- Educated clients about their rights within the foster care system and how it works.
- Investigated allegations of neglect or abuse involving any individuals affiliated with an open case file.
- Conducted assessments of foster homes and children under care.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Attended trainings related to best practices in social work and foster care caseworker roles.
- Created permanency plans for each child that included long-term goals regarding reunification or adoption.
- Coordinated medical appointments for clients and ensured that they had access to appropriate healthcare services.
- Maintained confidentiality through stringent handling of charts and data.
Administration Officer
KARI Foundation
09.2023 - 07.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
Executive assistant
Renfay Projects Pty Ltd
01.2023 - 09.2023
- Provide high-level administrative and executive assistance, including diary maintenance, records, and information management, filing, scanning, monitoring incoming calls, and assisting with meeting organization
- Develop and maintain systems to facilitate information management and assist with other duties as required
- Research and prepare reports, briefings, and meeting documents
- Maintain confidentiality and demonstrate a highly professional approach and attitude
- Host Events on behalf of the Manager with Vendors, High net worth Patrons, or staff members
- Fostering a positive workplace culture through exemplary leadership practices and role-modeling behavior
- Managing procedures, room bookings, meeting minutes, capital requests, monthly reporting, and events
- Ensuring compliance, legal demands, licensing, standards, and personal diaries
- Working with key stakeholders both internally and externally
- Hosting and organization of events
- Evaluation and implementation of procedures, policies, and standards as an organization.
Customer service representative
Woolworths Head Office
01.2021 - 01.2023
- Educate customers on special pricing opportunities and company offerings
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Provided outstanding service to new and long-standing customers by attending to concerns and developing solutions
- Informed customers about billing procedures, and processing payments and provided payment option set-up assistance
- Fielded customer complaints and queries, fast tracking for problem resolution
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Answered inbound calls, chats, and emails to facilitate customer service
- Upheld quality control policies and procedures to increase customer satisfaction.
Early childhood educator
The Heights Preschool
12.2018 - 01.2021
- Assist teachers in creating lesson plans and maintaining a safe classroom environment
- Develop a cleaning routine throughout the day that keeps all of the interactive areas sanitary and safe
- Monitor children during outdoor activities and interact with the children to enhance their learning
- Work with teachers to maintain communication with parents and contact parents in emergency situations
- Prepare and serve meals and monitor children during lunchtime.
Education
Diploma - Family And Community Services
TAFE Online
01.2025
Early Childhood Education and Care Diploma -
Miller tafe
01.2021
Business (Operations) IV -
Online Tafe
Skills
- Client advocacy
- Crisis intervention
- Case management
- Data analysis
- Administrative support
- Policy development
Hobbies and Interests
- Literature
- Art
- Fitness
- Travel
References
References provided upon request
Timeline
PSP Aboriginal Caseworker
KARI
07.2024 - Current
Administration Officer
KARI Foundation
09.2023 - 07.2024
Executive assistant
Renfay Projects Pty Ltd
01.2023 - 09.2023
Customer service representative
Woolworths Head Office
01.2021 - 01.2023
Early childhood educator
The Heights Preschool
12.2018 - 01.2021
Diploma - Family And Community Services
TAFE Online
Early Childhood Education and Care Diploma -
Miller tafe
Business (Operations) IV -
Online Tafe
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