Summary
Overview
Work History
Education
Skills
Referees
References
Timeline
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Emily Thomas

Hawthorn East,Victoria

Summary

Dedicated events coordinator with over 12 months direct experience in high-volume office environments. Focused on delivering developed commutations and operational support for external stakeholders and internal staff. High level experience in invoicing, creating itineraries and reviewing contracts. 7+ years in customer service experience with relevant interpersonal skills. Energetic and reputable individual with strong work ethic, professional demeanor and strong decision making skills. Hands on experience in Event Coordination via the Live Events Industry.

Overview

9
9
years of professional experience

Work History

Touring and Events Coordinator

Hardware Group
Melbourne, VIC
04.2023 - Current
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Developed strategies to improve operational procedures and reduce costs.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Collaborated with vendors to arrange contracts for services or products needed by the organization.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Managed invoices, contracts and settlements within the company
  • Created artist travel itineraries
  • Liaised with external stakeholders including foreign parties
  • High level problem solving and issue resolution

Group Fitness Instructor

Body Fit Training
Grovedale, Victoria
01.2021 - 04.2023
  • Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted health and wellness to class members by encouraging sustainable habits and consistency.
  • Managed administration tasks such as emails, schedules and back end business
  • Provided resources and information for group members seeking additional health and fitness.
  • Created innovative and organized group fitness events in a health club environment.
  • Managed all group fitness scheduling and coordination, including instructing classes of up to 40 members.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendliness.

Cashier Team Lead

Coles Supermarkets
Waurn Ponds, Victoria
11.2014 - 02.2021
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Met high productivity standards in processing payments for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Helped customers find specific products, answered questions and offered product advice.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Education

Bachelor of Exercise And Sport Science - Health

Deakin University
Geelong
10.2022

Skills

  • Office administration
  • Operations oversight
  • Finance management
  • Contract negotiating
  • Mail handling
  • Budget management
  • Invoice processing
  • Spreadsheet management
  • Interpersonal skills
  • Workflow prioritisation

Referees

Available upon request

References

References available upon request.

Timeline

Touring and Events Coordinator

Hardware Group
04.2023 - Current

Group Fitness Instructor

Body Fit Training
01.2021 - 04.2023

Cashier Team Lead

Coles Supermarkets
11.2014 - 02.2021

Bachelor of Exercise And Sport Science - Health

Deakin University

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