EMILY THOMPSON
Picton
Summary
Energetic and detail-driven professional consistently delivers high-quality work in fast-paced environments. Strong proficiency in digital marketing concepts and data analysis. Excited to drive impactful advertising strategies that achieve targeted business outcomes. Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Marketing
Myself
06.2024 - Current
- Optimized digital marketing efforts through data-driven analysis and recommendations.
- Implemented innovative digital marketing campaigns that showcased properties across multiple platforms, reaching a broader audience of potential buyers.
- Optimized digital marketing efforts through SEO, content creation, social media management, and email campaigns.
- Collaborated with SEO team to align organic search strategies with paid efforts for a comprehensive digital marketing approach.
Manager
Rohni Enterprises
02.2023 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Bartender
Willowdale Hotel
09.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Executive
Mazda Dealership
01.2022 - 06.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Customer Service Cashier
COLLOSEUM
05.2020 - 12.2020
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Counted product stock to maintain inventory records.
Childcare Worker
BIG FAT SMILE
12.2020 - Current
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Regulated children's schedules to balance rest, learning and play.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Sanitized toys and tables to maintain clean, safe environment.
- Completed daily paperwork Child Protection Services and Resource and Referral Centers.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
After-School Care Worker
Next Step
01.2019 - 12.2019
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
PICTON
SYDNEY NSWSkills
- Customer Service
- Training and mentoring
- Issue resolution
- Customer assistance
- Product recommendations
- Reading skills
- Organizational skills
- Conflict resolution
- Active listening
- Activities Leadership
- Social Development
- Positive Reinforcement Methods
- Schedules and Routines
- First Aid
- Nurturing Environment
- Mobile Devices
- Program Operations
- Digital marketing
- Customer relationship management
- Effective communication
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Certification
- Certificate III in Early childhood education
- First aid/CPR
Education
other
Timeline
Digital Marketing
Myself
06.2024 - Current
Bartender
Willowdale Hotel
09.2023 - 06.2024
Manager
Rohni Enterprises
02.2023 - 11.2023
Sales Executive
Mazda Dealership
01.2022 - 06.2022
Childcare Worker
BIG FAT SMILE
12.2020 - Current
Customer Service Cashier
COLLOSEUM
05.2020 - 12.2020
After-School Care Worker
Next Step
01.2019 - 12.2019
PICTON
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