Emily Tran
Normanhurst,NSW
Summary
I am an energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. My strengths include time management, a bubbly personality, and team building.
Overview
8
8
years of professional experience
Work History
Operations Executive
Wendy Wu Tours
02.2023 - Current
- Collaborated on operational support tasks to achieve a common goal.
- Efficiently and effectively identified and solved all problems that impacted the business.
- Help facilitate on the job training to improve the operational processes of the team.
- Oversaw projects to help goals, tasks, and milestones align with organisational strategy.
- Strategically coordinated operational timeline according to objectives and capabilities, effectively allocating resources to meet deadlines.
Cruise Consultant
Norwegian Cruise Line Holding
11.2019 - 02.2023
- In this role, I deal with both travel agents and direct guests of the premium brand Oceania Cruises and the luxury brand Regent Seven Seas Cruise Line
- I have learned the best mode of communication for the booking process and to handle complaints
- During this period, I have been adaptable to different working conditions due to COVID and working from home.
Travel Consultant
Flight Centre Travel Group
11.2019 - 07.2020
- Communication between customer and wholesale providers to achieve the perfect holiday experience
- Completing tasks in a timely manner to achieve the right results
- Dealing with complex itineraries in a timely manner and to high standard
- Watching for 'trendy' destinations to travel to and popular hotels to stay enjoy.
Sales Assistant
Uniqlo
04.2016 - 01.2018
- Customer service and advice on current stock and tips on fashion items available
- Taking initiative to replenish stock levels to ensure the store was at a high-level standard
- Suggesting top style pieces for customers and staying on top of trend
Education
Diploma of Work Health And Safety - WHS
TAFE NSW
12.2024
Business Process Design And Implementation Course - Process Design
Centre For Continuing Education - University of Sydney
11.2022
Skills
- I have excellent communication and articulation skills and feel comfortable overcoming any problem that may arise
- Working in multiple team environments, I can work collaboratively to achieve the goals of the business
Contact Profile
0488 153 125, emilytran904@gmail.com
References
- Megan Woodley, 0423 763 299
- Sam Perry, 0481 840 697
Timeline
Operations Executive
Wendy Wu Tours
02.2023 - Current
Cruise Consultant
Norwegian Cruise Line Holding
11.2019 - 02.2023
Travel Consultant
Flight Centre Travel Group
11.2019 - 07.2020
Sales Assistant
Uniqlo
04.2016 - 01.2018
Diploma of Work Health And Safety - WHS
TAFE NSW
Business Process Design And Implementation Course - Process Design
Centre For Continuing Education - University of Sydney
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