Emily Tran
Deer Park,VIC
Summary
Well-qualified all rounder, who is familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Reeds Graduation Services
Melbourne, VICTORIA
11.2021 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed orders and organized product deliveries to meet customer timetables.
- Referred customers to various services by evaluating needs and providing recommendations.
Waitress
The Jerk
Melton, VICTORIA
05.2021 - 11.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Member
KFC
Melbourne, VICTORIA
09.2018 - 05.2021
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Education
Bachelor of Nursing - Nursing
RMIT University
Bundoora, VIC12.2024
High School Diploma -
Victoria University Secondary College - Brimbank Campus
St. Albans, VIC12.2021
Skills
- Stocking and replenishing
- Store opening and closing
- Point of sale operation
- Cash register operation
- Cash Handling
- Sales expertise
- Product and service sales
- Active Listening
Timeline
Sales Assistant
Reeds Graduation Services
11.2021 - Current
Waitress
The Jerk
05.2021 - 11.2021
Member
KFC
09.2018 - 05.2021
Bachelor of Nursing - Nursing
RMIT University
High School Diploma -
Victoria University Secondary College - Brimbank Campus
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