Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Emily Tugwell

Bundaberg,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

All Rounder

Muffin Break
04.2021 - Current
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Back of House Staff Member

Nourish Cafe
08.2018 - 12.2019

Customer Service Cashier

Southside Central News
08.2016 - 01.2017
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Customer Service Cashier

Moloneys Friendly Grocer Kepnock
03.2014 - 03.2016
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.

All Rounder

Donut King
11.2011 - 02.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Education

Graduate Certificate -

Kenpock State High School
Bundaberg, QLD
11.2015

Warwick State High School
Warwick, QLD
02.2013

Skills

  • Total Payment Calculation
  • Process Payments
  • Adaptable and Flexible
  • Return and Exchange Processing
  • Customer Transactions
  • Restocking

Certification

  • Certificate Of Recognition [ Barista Program]
  • Statements of Attainment [ Cert II Hospitality] Through School

Reference

Muffin Break

Amelia Price 0412 108 963


Personal

Ty Love 0413 696 143

Timeline

All Rounder

Muffin Break
04.2021 - Current

Back of House Staff Member

Nourish Cafe
08.2018 - 12.2019

Customer Service Cashier

Southside Central News
08.2016 - 01.2017

Customer Service Cashier

Moloneys Friendly Grocer Kepnock
03.2014 - 03.2016

All Rounder

Donut King
11.2011 - 02.2014

Graduate Certificate -

Kenpock State High School

Warwick State High School

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Emily Tugwell