Emily Turner

• SR officer oversees the development and promotion of the sports in the Central Highlands region, ensuring effective use of council facilities, manage and support non-for-profit community organisations, acting as the primary contact for the groups, while effectively liaising with internal and external departments. The role involved fostering strong network support governance, facility development and providing assistant for events and sporting related programmes and projects.

Key responsibilities

• Service delivery: the development and delivery of programs, events and projects that address the community needs. Examples include aligning with the execution of Councils adopted Game Plan Strategy, tenure framework, community grants, policies/ guidelines and facility management, repairs, improvements and forward planning efforts for long term benefits.
• Customer Service and Community Engagement: professional, clear and transparent communication and engagement with internal and external stakeholders and identifying opportunities for innovation to enhance the efficiency and effectiveness of Council operations.
• Administration and support: collating and maintaining credible and accurate club database, supporting club governance and development and handling funding submissions, report writing and presenting project planning.
• Advocacy: Advocating on behalf of the community groups regarding the needs of the community for club growth and to achieve future aspirations.

Achievements

• 2023 Sports Awards: The planning and execution of the 2023 Sports Awards Night in which conducted in budget to bring the sporting community together in celebration and recognition of outstanding achievement
• Within the CH Region, alongside the invaluable dedication of volunteers. Our team had full creative control over the event, which resulted in a highly successful night. (Link: 2023 Sports Awards)
• Bookable: I played a key role in the operational aspects and the launch of the online platform ‘Bookable’. The innovative platform enables community to conveniently book spaces and venues online, whilst providing the ability to compare prices through the system. (Link: Bookable)
• Acting Coordinator: In 2024, I was granted the opportunity to act as the Sport and Recreation Coordinator. During this time, my responsibilities expanded significantly, and I took on a broader scope of duties. I was able to delegate tasks and manage situations that professionally, remained composed, documented all relevant information accurately, and reported situations in accordance with established policies and procedures that would typically be escalated according to procedure. This experience provided a valuable learning opportunity for me.
• Controversial Encounters: Throughout the course of my employment, I was responsible for managing and participating in highly controversial meetings. I believe I conducted myself professionally, remained composed, documented all relevant information accurately, and reported situations in accordance with established policies and procedures.

• Providing a safe, hygienic, nurturing and engaging environment for young children whilst caregivers are participating in exercise at the gym. In this role I had to be organised, maintain a high level of energy, be positive, ensure the appropriate booking processes and procedures were followed, plan inclusive activities for children from ages ranging from 6 months to 12 years. I had to be patient and provide high levels of reassurance for children.
• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Developed age-appropriate activities and crafts to engage children.
• Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
• Facilitated learning through play, stories and indoor activities for successful child outcomes.

• Delivering high quality customer service in both food, beverage and gaming operations.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

• This role required a high level of customer service and multitasking of jobs in a fast past environment. Attention to detail through restock of shelves, ensuring pricing, labels and stock placement are accurate and presentable.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
• Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

• Upholding satisfaction customer service through welcoming and being attentive with all customers, specifically through product knowledge of clothing sizes, fabrication fits and ensuring all displays are neat and organised. Collaborating efficiently with team members to meet sale targets and other existing jobs.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
• Assisted in training new employees, contributing to the development of a knowledgeable workforce.
• Compiled daily sales reports to track progress and identify areas for improvement.
• Managed efficient cash register operations.

• This position was my first employment role, and it taught me the importance of customer service skills, food safety and handling, handling money, working in a busy environment along other team members, following instructions and proactive listening, punctuality and reliability of trusted to follow through with shifts and responsibilities.
• Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
• Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
• Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
• Greeted customers promptly and took orders to keep flow of traffic moving.