Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies and Interests
Timeline
Generic

Emily Twycross

Randwick,NSW

Summary

I am an enthusiastic and self-motivated person who is able to use my initiative to complete required tasks. I have excellent interpersonal skills and am able to communicate with people of all different ages and backgrounds. I have a polite manner but am able to manage difficult situations if required. I am looking forward to obtaining a job that will allow me to further develop my skills and develop as a young person. I am an organised and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I wish to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Crew Member

KFC
09.2015 - 08.2016
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

School Cleaner

Border Cleaning Services
03.2017 - 09.2017
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Team Member

Kmart
09.2017 - 12.2020
  • Customer service training, using eftpos machine and cash register (money handling), worked in layby/service desk, trained in photo printing services, including canvas printing
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Medical Receptionist

HealthFocus Physiotherapy
12.2018 - 02.2019
  • Managing Medicare, WorkCover, NDIS and Private Health Insurance claims
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Invoiced patients accurately in line with charging guidelines.

Medical Receptionist

Kingsford Podiatry Group
05.2019 - 12.2019
  • Managing Medicare, WorkCover, NDIS and Private Health Insurance claims
  • Completed patient referrals to other medical specialists.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.

Medical Receptionist

Glen Eira Physiotherapy
03.2020 - 03.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Child Protection Practitioner

Department Of Families, Fairness And Housing
04.2022 - Current
  • Assessing children and young people in need of protection
  • Conducting risk assessments and investigations
  • Working collaboratively with families, community service organisations and other professionals to develop and implement effective plans for children
  • Managing cases, problem solving and presenting matters to the Children's Court of Victoria as required
  • Writing case plans and conducting case planning reviews
  • Court report writing and consultation with the Child Protection Litigation Office
  • Frequently consulting with the Victorian Aboriginal Child Care Agency to ensure all decisions are made in the best interests of the child and are culturally appropriate

Education

Bachelor of Criminology -

Deakin University
Melbourne, VIC
03.2022

High School Diploma -

Catholic College Wodonga
Wodonga
12.2018

Skills

  • Interviewing families and children
  • Coordinating Referrals
  • Written Communication
  • Medication Administration
  • Excellent Oral Communication
  • Working collaborativley

Accomplishments

  • Principal’s recognition award in Japanese
  • School sports community leader in 2012
  • Runner Up Best and Fairest award for netball under 15’s
  • Netball best and fairest winner in 2017
  • Selected in Ovens and Murray Netball representative team
  • Coach’s Award for Representative Basketball 2013/2014
  • Selected to represent Wodonga in Netball in 2015
  • Selected to represent Wodonga in Basketball 2011 - 2015
  • Most improved for Representative Basketball 2015/2016
  • Selected to represent North East Victoria at netball State Titles 2015
  • Commissioned as a F.I.R.E (friends igniting reconciliation through education) carrier in 2018
  • Awarded year 12 humanities award
  • Year 10 community spirit award 2016
  • Year 7-12 community leader (equivalent to house captain)
  • Year 12 school vice-captain

References

  • Ms Kristie De Luca, Team Manager at Child Protection Box Hill (0447 177 368)
  • Ms Carinya Amor, Previous Team Manager at Child Protection Box Hill (0417 516 372)

Hobbies and Interests

  • Netball
  • Reading
  • Spending time with friends and family

Timeline

Child Protection Practitioner

Department Of Families, Fairness And Housing
04.2022 - Current

Medical Receptionist

Glen Eira Physiotherapy
03.2020 - 03.2022

Medical Receptionist

Kingsford Podiatry Group
05.2019 - 12.2019

Medical Receptionist

HealthFocus Physiotherapy
12.2018 - 02.2019

Team Member

Kmart
09.2017 - 12.2020

School Cleaner

Border Cleaning Services
03.2017 - 09.2017

Crew Member

KFC
09.2015 - 08.2016

Bachelor of Criminology -

Deakin University

High School Diploma -

Catholic College Wodonga

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Emily Twycross