Emily Tyrer
Gold Coast,QLD
Summary
Dedicated and professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A clear understanding of safety and training in operational procedures. Motivated to learn, grow and excel in a new environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Attractions Trainer
Warner Bros. Movie World
Gold Coast, QLD
09.2022 - Current
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Delivered leadership to team members to continuously improve knowledge and provide a positive guest experience.
- Trained new employees on policies, procedures and customer service standards from a cast level.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed employees' individual strengths and practised a mentoring program to improve areas of weakness.
- Handled problematic guests to assist lower-level employees and maintain excellent customer service.
- Informed management of delays and challenges, as well as suggested resolutions.
- Supervised daily operations of theme park rides; being the first to deal with faults/any challenges throughout the day whilst juggling rosters and staffing issues that arose.
- Demonstrated exceptional knowledge of policies and procedures across all attractions.
- Maze leader and float driving during seasonal events.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
Newsagency
Ashmore City News
Ashmore, QLD
03.2016 - 09.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
Childcare Volunteer
Smarter Kids
Robina , QLD
06.2014 - 06.2015
- Complied with strict safety and organizational regulations, policies and procedures in order to obtain my Certificate III in childcare.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Supervised children of various ages on playground and in the classroom.
- Watched and redirected inappropriate student behavior.
- Set up playroom and childcare areas for safety and cleanliness.
- Maintained childcare center schedule in alignment with parent needs.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Receptionist/Housekeeping Attendant
Sandrift Beachfront Apartments
Miami, QLD
04.2013 - 06.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Fast Food Worker
Pizza Hut
Ashmore , QLD
03.2013 - 11.2013
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Reduced customer wait times by quickly operating customer window and sales register.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
High School Diploma -
Robina State High School
Robina, QLD11.2015
Completion of Japanese Immersion - Japanese Studies
Robina State High School
Robina, QLD12.2013
Skills
- Safety Inspections
- Crowd Security
- Team Leadership
- Customer Satisfaction
- Operational Standards
- Complex Problem-Solving
- Performance Monitoring
- Job Assignments
- Ride Control Operation
- Multitasking
- Safety Guidelines
- Training Team Members
Certification
Certificate III in Childhood Education
Certificate III in hospitality
Mental health first aid
Timeline
Attractions Trainer
Warner Bros. Movie World
09.2022 - Current
Newsagency
Ashmore City News
03.2016 - 09.2016
Childcare Volunteer
Smarter Kids
06.2014 - 06.2015
Receptionist/Housekeeping Attendant
Sandrift Beachfront Apartments
04.2013 - 06.2015
Fast Food Worker
Pizza Hut
03.2013 - 11.2013
High School Diploma -
Robina State High School
Completion of Japanese Immersion - Japanese Studies
Robina State High School