Emily Vagg
Lyndhurst,VIC
Summary
Senior Clinical Application Specialist with extensive experience at Drager Australia, recognized for driving national training initiatives and delivering tailored ventilation solutions. Demonstrates strong clinical process knowledge and exceptional customer service skills, fostering collaborative teamwork and operational efficiency. Notable achievements include the development of innovative educational programs that enhance clinical excellence. Career aspirations focus on further advancing clinical applications to improve patient outcomes.
Overview
15
15
years of professional experience
Work History
Senior Clinical Application Specialist Ventilation
Drager Australia
Notting Hill, Vic
02.2018 - Current
- Lead training initiatives such as National Oxylog Training, National Carina Training, Lunch and Learn presentations, and Adult Ventilation Education Workshops to enhance clinical proficiency across teams, particularly in ventilation systems.
- Created a streamlined process for selling educational workshops across multiple departments within Drager, including Drager Academy.
- Enhanced revenue generation by selling educational services, both to hospitals and individuals.
- Increased the Hospital Consumables footprint within major hospital networks
- Provide expert clinical guidance on the implementation, configuration, and optimization of ventilation solutions across customer sites.
- Currently undertaking Key Account Manager (KAM) sales training to enhance strategic customer engagement, selling techniques, and relationship-building skills.
- Develop and implement in-depth training sessions for internal team members. Develop tailored solutions for key accounts, ensuring that Dräger’s ventilation products meet the specific needs of customers and optimize patient care.
- Support the sales process by offering clinical insights during pre- and post-installation phases, ensuring a high level of customer service and satisfaction.
- Create and maintain comprehensive product support documentation for internal teams and customers, ensuring accuracy and clarity.
- Provide expert clinical support and product application expertise
- Serve as the go-to expert for complex product inquiries and clinical solutions.
- Provide clinical support to the relevant Marketing Manager and Technical Support Specialist.
- Complete competency assessments and mentoring within the relevant portfolio.
- Actively support marketing strategies, including product launches, campaigns, and initiatives.
- Collaborate with teams for smooth equipment delivery and provide end-user training for optimal use.
- Address customer inquiries and support software upgrades to ensure satisfaction.
- Train customers and provide ongoing product knowledge to maintain equipment value and stimulate interest.
- Collaborate effectively within the regional team by leveraging diverse skills and perspectives to achieve shared objectives.
Nurse Co-ordinator / Nurse Educator
Aesir Health
05.2016 - 02.2018
- Managed and coordinated Australia-wide patient support initiatives targeting education and help in immunology and rare medical fields.
- Educated patients on self-administering both subcutaneous and intravenous therapies.
- Coordinated nationwide medication access via a Product Familiarization Program before PBS approval.
- Collaborated effectively with nationwide and local teams.
- Delivered presentation at ASCIA conference in New Zealand.
- My Berinert nurse, Emily, is fantastic! She is really supportive and always there if I have any questions.” – Berinert patient.
ICU Nurse Educator
Peninsula Health
06.2013 - 05.2016
- Individualize induction/education matrix for the various staff within ICU
- Successfully had 1st round Graduate nurses in ICU
- Create online Moodle e-learning programs and maintain the online system
- Led BLS/ALS/PLS Working party.
- Designed resourceful style guide enhancing operations within the Continuing Education and Development Unit.
- Organized and structured ICU study day materials for staff engagement.
- Educated students in advanced academic programs.
- Supervised undergrad nurse trainees in the intensive care unit.
- Ensured comprehensive assistance for ICU members at bedside.
- Designed and launched an interactive Non-Invasive Study initiative.
- Enhanced academic and professional outcomes through effective performance management.
- Actively participated in continuing education opportunities related to critical care nursing practices.
- Participated in clinical rounds with physicians, offering insights from nursing perspective to inform patient care decisions.
- “..is a highly committed team player, who is very teachable, open to feedback and reflective. She has a strong work ethic and is a valued team member” – Wendy Beavis (Education Service Manager)
Clinical Support and Development Nurse – Intensive
Peninsula Health
Frankston, VIC
07.2012 - 07.2013
- Winner of the Best “Innovative Practice” Free Paper at the ACCCN Symposium
- Developed a “Passport to Learning” in line with National Standards
- Conducted educational session for healthcare professionals on ventilator management
- Developed and maintained public relations within and outside Peninsula Health to facilitate educational opportunities.
- Feedback from a participant “the session was great, very informative and the knowledge was aimed appropriately at the target audience...the use of the artificial lung was fantastic it allowed you to experience what happens to the patient on a daily basis...”
- Exhibited outstanding interpersonal communication abilities to coordinate proficiently with Nurse Educators, Nurse Unit Managers and Leadership teams.
- Executed performance appraisals.
Associate Nurse Unit Manager - Intensive Care
Peninsula Health
Frankston, Vic
03.2010 - 12.2011
- Supervising and managed staffing for a 15 bed ICU ensuring optimal coverage and resource allocation
- Collaborated closely with the Intensive Care Unit Manager to oversee staff and patient care
- Supervised and managed shifts for the ICU addressing performance management and future staffing needs.
Education
Some College (No Degree) - Key Account Manager (KAM) Sales Training
Drager Academy
01-2025
Master of Nursing - Education
Monash University
01.2017
Certificate IV in Training and Assessment -
Inspire Education
01.2013
Training in Simulation -
NhetSim
01.2013
Postgraduate Certificate - Critical Care
Monash University
01.2008
Skills
- Clinical expertise
- Education
- Clinical process knowledge
- Customer Service Expertise
- Workflow Analysis
- Clinical workflow optimization
- Collaborative Teamwork
- Attention to detail
- Mentorship
- Cultivate Trust
Accomplishments
- 2021, Successfully completed the IVF journey
- 2017, Being the 1st nurse to successfully educate a patient how to deliver their own IV medication
- 2017, Presenting at the ASCIA conference in New Zealand
- 2010-2016, Owner of small business, that won a 3AW Small Business Success Award.
- 2013, Presenting at the Network of Critical Care Educators Conference (NoCCE)
- 2013, Presenting at the ACCCN Victorian Symposium on the Passport to Learning
- 2013-2019, Successfully completed >14 obstacle races; including 'Tough Mudder' and Spartan
References
- Michael Thring - Technical Training Manager
- Katherine Harbor - Marketing Manager - Respiratory and Thermoregulation
References
References available upon request.
Timeline
Senior Clinical Application Specialist Ventilation
Drager Australia
02.2018 - Current
Nurse Co-ordinator / Nurse Educator
Aesir Health
05.2016 - 02.2018
ICU Nurse Educator
Peninsula Health
06.2013 - 05.2016
Clinical Support and Development Nurse – Intensive
Peninsula Health
07.2012 - 07.2013
Associate Nurse Unit Manager - Intensive Care
Peninsula Health
03.2010 - 12.2011
Some College (No Degree) - Key Account Manager (KAM) Sales Training
Drager Academy
Master of Nursing - Education
Monash University
Certificate IV in Training and Assessment -
Inspire Education
Training in Simulation -
NhetSim
Postgraduate Certificate - Critical Care
Monash University
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