Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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EMILY VASSILIADIS

Coburg,Australia

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

The Lucky Charm
03.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Waiter

Nikos cafe
02.2025 - 03.2025
  • Delivered outstanding table service while managing multiple tables in a fast-paced environment.
  • Developed strong multitasking skills and consistently ensured accurate order delivery and customer satisfaction.
  • Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for Greek restaurant and cakes with social relevancy and intentionality.

Customer Service Representative

McDonalds
01.2021 - 01.2023
  • With several years of experience in customer service at McDonald's, I developed strong skills in effective communication, teamwork, problem-solving
  • I learnt to adapt to various situations whilst always ensuring customers received the service they deserve.

Waiter

Pinarbasi Turkish Restaurant
01.2022 - 12.2022
  • Delivered outstanding table service while managing multiple tables in a fast-paced environment.
  • Developed strong multitasking skills and consistently ensured accurate order delivery and customer satisfaction.

Education

Bachelor of Arts - Criminology and Criminal Justice

Australian Catholic University
Fitzroy, VIC
11.2027

High School Diploma -

Penleigh And Essendon Grammar School
Essendon, VIC
11.2024

Skills

  • Communication
  • Teamwork
  • Interpersonal Connections
  • Creative Problem-Solving
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Earned leadership roles such as Class Captain and House Colour Captain.
  • Created positive and engaging environments for peers.
  • Served as captain for multiple sports teams across several seasons.

Timeline

Customer Service Representative

The Lucky Charm
03.2025 - Current

Waiter

Nikos cafe
02.2025 - 03.2025

Waiter

Pinarbasi Turkish Restaurant
01.2022 - 12.2022

Customer Service Representative

McDonalds
01.2021 - 01.2023

Bachelor of Arts - Criminology and Criminal Justice

Australian Catholic University

High School Diploma -

Penleigh And Essendon Grammar School

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EMILY VASSILIADIS