Emily Ward
Stanthorpe,QLD
Summary
Driven professional with a proven track record in guest relations management and maintenance coordination, demonstrated at Atkinson Lodge. Excelled in enhancing customer satisfaction and ensuring high-quality environments, leveraging strong work ethic and time management skills. Achieved significant improvements in operational efficiency and customer service excellence.
Overview
5
5
years of professional experience
Work History
Atkinson Lodge
Joyce Wilkinson 0414095053
Gatton, QLD
01.2024 - 08.2024
- Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
- Exercising young horses and preparing horses for sales. Making sure they would be ready for sales and buyers would be satisfied with the farms work.
- Feeding the farm of 60+ horses morning and evenings, making sure they had water and checking on their safety.
- Mucking out stable that were occupied, fencing paddocks that needs to be fenced, i would also attend to injured horses and apply first aid on those that needed it.
Lady Gowrie Barcaldine Early Years Service
Adele Lipsett 0458511159
Barcaldine, QLD
06.2023 - 10.2023
- i would prepare a organised learning environment for the students each morning to ensure that they had engaging activities.
- Incorporated hands-on learning experiences into daily lessons, fostering creativity and curiosity into my students.
- Boosted student engagement and participation through the implementation of interactive activities and group projects.
- Each day i would ensure that the classrooms had high quality of hygiene. i would also regularly monitor the children's health and wellbeing.
Telegraph Hotel Tenterfield
Josh Telford 0412487778
Tenterfield, NSW
03.2019 - 11.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
Education
Certificate III - Currently Studying Cert 111 Early Child Care
St Johns Catholic Collage Roma
Roma, QLD03.2025
Skills
- Menu development
- Maintenance Coordination
- Guest Relations Management
- Reservation Management
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
Accomplishments
APRA 2024 National Finals Rodeo Qualifier
2019,2020,2021,2022 Finalist National Rodeo Association junior barrel racing and junior breakaway roping.
Timeline
Atkinson Lodge
Joyce Wilkinson 0414095053
01.2024 - 08.2024
Lady Gowrie Barcaldine Early Years Service
Adele Lipsett 0458511159
06.2023 - 10.2023
Telegraph Hotel Tenterfield
Josh Telford 0412487778
03.2019 - 11.2019
Certificate III - Currently Studying Cert 111 Early Child Care
St Johns Catholic Collage Roma