Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Ward

Sydney,NSW

Summary

Dynamic and detail-oriented professional with proven expertise in customer service and strong multitasking, honed through experiences at Bankstown Sports and other venues. Excelled in creating welcoming environments and efficiently managing high-pressure situations, demonstrating exceptional team collaboration and hospitality service expertise. Achieved high customer satisfaction by leveraging attentive service and effective upselling techniques.

Overview

10
10
years of professional experience

Work History

Waitress

Bankstown Sports
Bansktown
04.2020 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Waitress

Canton Kitchen
Bankstown, NSW
01.2018 - 01.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Cashier

Priceline Pharmacy
Bowral
03.2015 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Diploma - Hospitality And Tourism Management

TAFE NSW
NSW

Certificate IV - Business Studies

Acacia
Digital
12.2023

Certificate II - Floristry

TAFE NSW
Sydney, NSW
12.2022

Certificate III - Retail Services

Acacia Eduaction
Digital
10.2022

Certificate II - Tourism

Tafe
Campbelltown, NSW
11.2014

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Attention to detail
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Beverage service
  • Effective customer upselling

Timeline

Waitress

Bankstown Sports
04.2020 - Current

Waitress

Canton Kitchen
01.2018 - 01.2020

Cashier

Priceline Pharmacy
03.2015 - 06.2018

Diploma - Hospitality And Tourism Management

TAFE NSW

Certificate IV - Business Studies

Acacia

Certificate II - Floristry

TAFE NSW

Certificate III - Retail Services

Acacia Eduaction

Certificate II - Tourism

Tafe
Emily Ward