Emily Watson
Summary
A hardworking, outgoing and friendly student with excellent interpersonal communication skills looking for an entry-level part-time job to grow into in marketing, advertising and sales positions. I am dedicated to creating memorable, positive customer experiences and building relationships with clientele and co-workers. I am detail-oriented with strong organisational skills and can handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Dawn 2 Dusk Cafe
02.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities and professionalism to resolve customer problems.
Tutor
Self-employed
02.2022 - Current
- Subjects: English, Math Methods, General Maths and Humanities.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure with helpful study habits.
- Met with parents to discuss student progress and address concerns.
Assistant Manager of a Representative Netball Team
Northern Gold Coast Netball Association
02.2023 - 04.2023
- Looked after the players, managers and coaches' needs promptly and compassionately.
- Managed parent's feedback professionally and relayed it accurately and efficiently to the manager.
- Accurately kept score of the game and analysed player's statistics.
Cashier
Dollars And Sense
10.2018 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Advanced Business (Honours) - Marketing And International Business
University of Queensland
Brisbane, QLD06.2027
4 Week Bridging Course - Mathematical Methods
Queensland University of Technology
Brisbane, QLD11.2022
High School Diploma -
Coomera Anglican College
Coomera, QLD2021
Skills
- Latte Art and Kitchen-hand assistant
- Competent in Procreate Design Technology
- Safe Food Handling Practices
- Conflict Mediation and Customer Service
- Adaptive and Creative
- Excellent Memory
- Well-travelled and Experienced Different Cultures
- Team Leadership and Communications Strategies
- Upselling
Digital Art
Using platforms including Procreate, Canva and Adobe Photoshop to create digital media.
Certification
- Coffee Training, The Gold Coast Coffee School - Jan-Mar 2022
- Current Drivers License
Additional Information
I live on the Gold Coast but am willing to commute to Brisbane.
Timeline
Assistant Manager of a Representative Netball Team
Northern Gold Coast Netball Association
02.2023 - 04.2023
Barista
Dawn 2 Dusk Cafe
02.2022 - Current
Tutor
Self-employed
02.2022 - Current
Cashier
Dollars And Sense
10.2018 - 04.2022
Bachelor of Advanced Business (Honours) - Marketing And International Business
University of Queensland
4 Week Bridging Course - Mathematical Methods
Queensland University of Technology
High School Diploma -
Coomera Anglican College
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