Emily Webbe

Completed 1 and 1/2 year Traineeship through SportsReady, now employed casually as an Event Coordinator.

Event Coordinator: Main responsibility to support and manage the AFL non - game day Premium Member Events, ranging from Golf Days, Kids Footy Clinics, Season Launch and networking lunch and dinners to name a few.

• Working with internal and external stakeholders, to coordinate catering/security/technical/ set - up requirements with venues, caterers, and audio visual companies.
• Responsible for invite creation, guest list management, maintaining records of guest lists, RSVP's, table allocation and managing allocated event budgets.
• Managing theming, design, and collateral requirements of events.
• Management of event execution and function hosts.

Medallion Club and AFL Membership dining room host: Responsible for ensuring the smooth running of the dining rooms on match days across MCG and Marvel Stadium.

• Event organisation ensuring that dining rooms run accordingly, table plans, menu's, game day activation.
• Build and maintain strong business relationships with partners and customers, whilst displaying high level customer service skills.
• Managing all enquiries and complaints via face to face, email and phone channels, ensuring all information is accurately documents into CRM (Archtics).

Dining and Experience Lead- Match Day

• Leading all Premium Member spaces on match days.
• Managing all enquires and complaints.
• Managing on - field experiences with members and guests.

• AFL Brownlow Medal
• AFLW Awards
• AFL NAB Draft
• AFL Hall Of Fame
• AFL Season Launch
• Children's Cancer Million Dollar Lunch
• AFL Christmas Event
• AFL Kid's Footy Clinic
• AFL Connect Events
• VRC / AFL Chairman's Club Event

• Starting in 2018 as aFront End casual worker, progressing my way to become a Service Supervisor and assisting with Managing the store.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues.

• Gained experience in the customer service field working in the food and beverage outlet.
• Dealt with challenging customers when needed.
• Assisted with customer queries and concerns.

• Built extensive product knowledge and recommended personalised solutions to customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods.