Emily Weegberg
Melbourne
Summary
Results-driven Underwriting Assistant at Petcover Pet Insurance with expertise in risk assessment and regulatory compliance. Proven ability to enhance documentation accuracy and resolve client issues effectively. Skilled in policy administration and team collaboration, ensuring optimal customer satisfaction and operational efficiency. Recognised for attention to detail and ability to adapt in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Underwriting Assistant
Petcover Pet insurance
Tullamarine
02.2023 - Current
- Evaluated reinsurance contracts for cost effectiveness and risk exposure reduction opportunities.
- Performed quality control checks on all documentation prior to submission to ensure accuracy and compliance with company standards.
- Apply exclusions where necessary.
- Provide exclusion reviews and upgrade requests by reading through lengthy documents and pin pointing information.
- Do policy transfers by following legal requirements.
- Have accurate product knowledge and help customers know what excatly what their product offers.
- Liaise with Veterinary clinics and equine specialists when necessary.
- Collaborated with other departments such as Claims or Accounting when necessary.
- Communicate with clients via phone and email to support their insurance needs.
- Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports.
- Expertise to effectively manage challenging customer conversations and resolve complaints.
Part time supervisor, sales assistant & groomer
Petbarn
Sunbury
01.2019 - 02.2023
- Bathing and drying a variety of dogs
- Basic clipping of a variety of dogs
- Booking in clients for grooming
- Answering and making phone calls
- Educating clients and customers on different products available
- Educating customers on pet care on a variety of different animals
- Keeping up to date on new products and product knowledge
- Restocking and merchandising
- Ordering of stock
- Money handling & daily settlement
- Opening and closing of store
- Leading fellow Team Members
- Forklift operation
- Handling of live fish
- Caring for live cats and assessing applicants for adoptions
- Deep cleaning after cats and kittens
Volunteer
RSPCA
Epping
01.2017 - 01.2018
- Animal Handling of animals of all different needs and temperament
- Walking dogs
- Canine enrichment
- Reading & responding to monitoring charts
- Canine Grooming
- Knowledge of behaviour and illness
- Deep cleaning kennels and cattery
Education
Tier 2 of General Insurance. -
Petcover.
Petcover.02-2023
VCE Certificate -
Diploma of specialised makeup - screen & media
Skills
- Risk assessment
- Regulatory compliance
- Document management
- Product knowledge
- Team collaboration
- Attention to detail
- Conflict resolution
- Policy administration
- Effective communication
- Multitasking Abilities
References
• Grant - Petcover Petinsurance 2ic and Policy admin / Underwriting manager.
0466521690
• Mark Purcell - Former Policy admin / Underwriting manager. Current Sales manager at Petcover Pet insurance.
0407003676
Timeline
Underwriting Assistant
Petcover Pet insurance
02.2023 - Current
Part time supervisor, sales assistant & groomer
Petbarn
01.2019 - 02.2023
Volunteer
RSPCA
01.2017 - 01.2018
Tier 2 of General Insurance. -
Petcover.