Emily Wenham-Piper
Orange,NSW
Summary
Dedicated and reliable professional with strong experience in providing high-quality support and building positive relationships. Demonstrates excellent communication, problem-solving skills, and a strong commitment to safety, dignity, and person-centred practices. Proven ability to work independently and as part of a team while maintaining professionalism and attention to detail.
Overview
6
6
years of professional experience
Work History
Independent Support Worker
Self employed
Orange , NSW
05.2023 - Current
- Assisted in developing and implementing individualised care plans for clients.
- Supported clients with daily living activities and personal care needs.
- Maintained accurate records of client progress and care provided during shifts.
- Promoted a safe environment by adhering to health and safety regulations consistently.
- Engaged clients in social and recreational activities to enhance their well-being.
- Communicated effectively with healthcare professionals and family members regarding client status.
- Oversaw budgeting and financial planning to maintain sustainable business practices.
- Managed workplace policies, procedures and documentation.
Assistant nurse, Support Worker
Smarter Living Choices
Orange , NSW
05.2022 - 08.2024
- Assisted with activities of daily living such as bathing, dressing, eating and toileting.
- Assisted with daily living activities, enhancing patient comfort and dignity.
- Provided support to individuals with disabilities in activities of daily living.
- Ensured compliance with safety regulations while providing direct patient care.
- Documented patient progress and maintained accurate records consistently.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Transported clients to appointments and activities, ensuring timely arrivals.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
Customer Service Manager
Woolworths
Orange, NSW
09.2020 - 05.2022
- Led customer service team to enhance service quality and efficiency.
- Managed daily operations to ensure smooth workflow in customer service department.
- Coordinated conflict resolution strategies to address customer complaints effectively.
- Oversaw scheduling and staffing to meet customer demand during peak hours.
- Collaborated with other departments to align services with company policies and goals.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Bachelor of Business (Management/Psychology) -
Charles Sturt University
Bathurst, NSW02-2026
High School Certificate -
Orange High School
01-2016
HLT32512 Certificate I in Health Services Assistance (Assisting in Nursing Work in Acute Care) -
TAFE NSW
Orange, NSW11-2016
Skills
- HLTHPS006 - Assist clients with medication
- Current First aid and CPR
- Current Working with Children Check
- NDIS clearance Check
- NDIS Quality and Safeguards commission Quality, Safety and You - NDIS worker Orientation model
- NDIS Quality and Safeguards commission Supporting Safe and Enjoyable Meals Module
- Personal care assistance
- Care plan development
- Behavioral support
- Safety and compliance
- Record keeping
- Budget management
- Conflict resolution
- HHA Work Safe-and-Clean
Timeline
Independent Support Worker
Self employed
05.2023 - Current
Assistant nurse, Support Worker
Smarter Living Choices
05.2022 - 08.2024
Customer Service Manager
Woolworths
09.2020 - 05.2022
Bachelor of Business (Management/Psychology) -
Charles Sturt University
High School Certificate -
Orange High School
HLT32512 Certificate I in Health Services Assistance (Assisting in Nursing Work in Acute Care) -
TAFE NSW