Summary
Overview
Work History
Education
Timeline
Generic

Emily White

Tourism Receptionist
Porepunkah

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.


Overview

11
11
years of professional experience

Work History

Receptionist Administrator

Mt Buffalo Caravan Park
10.2024 - Current
  • Answering incoming calls, taking accommodation bookings and answering queries.
  • Greeting incoming guests and customers professionally and providing friendly, knowledgeable assistance about the area. Check-in guests to their accommodation and camp sites.
  • Taking payments through merchant gateway, eftpos and cash transactions. Sales of all groceries, ice-creams & lollies in our kiosk/shop.
  • Settlement of cash register and eftpos facilites at the end of day.
  • Day to day running of the office/reception area.

Nurse

Royal Childrens Hospital
03.2020 - 10.2024
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.

Flight Attendant

Virgin Australia
05.2014 - 12.2017
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Ensured safety and comfort of customers onboard aircraft.

Education

Diploma of Nursing -

Swinburne University
Melbourne, VIC
04.2001 -

Timeline

Receptionist Administrator

Mt Buffalo Caravan Park
10.2024 - Current

Nurse

Royal Childrens Hospital
03.2020 - 10.2024

Flight Attendant

Virgin Australia
05.2014 - 12.2017

Diploma of Nursing -

Swinburne University
04.2001 -

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Emily WhiteTourism Receptionist