Emily Williams
Summary
I have a large passion for clothing and fashion, as well as assisting customers to the best of my abilities. I have over 5 years of experience in serving customers and I have received lots of good feedback from the customers, as well as other staff members I worked with and from management in my pervious jobs. I am an organised and driven worker that adapts to learning new things very quickly.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sportsmart
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Team Leader
Boost Juice
10.2021 - 07.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
BOH Member
KFC
02.2019 - 10.2021
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
Education
Diploma - Sports Management
Richmond Institute
Richmond, VIC12.2022
High School Diploma -
Broadford Secondary College
Broadford, VIC10.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer rapport
- Marketing knowledge
- Sales Strategies
- Sales Growth
Sports and Gym
Along side of fashion, I also have a large passion for sports (football and basketball) and the gym.
References
Jack (Past Manager): 0478 191 783
Lachlan (Past Employee): 0420 830 395
Hanna (Past Employee): 0439 212 874
Timeline
Assistant Manager
Sportsmart
07.2023 - Current
Team Leader
Boost Juice
10.2021 - 07.2023
BOH Member
KFC
02.2019 - 10.2021
Diploma - Sports Management
Richmond Institute
High School Diploma -
Broadford Secondary College
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