Summary
Overview
Work History
Education
Skills
Education And Achievements
Personal Qualities
Hobbies and Interests
Personal Information
Timeline
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Emily Winser

Reedy Creek,Australia

Summary

Customer service supervisor with notable experience managing teams and improving operational efficiency. Recognised for fostering team collaboration and consistently delivering strong results. Adaptable to changing needs, skilled in conflict resolution, and proficient in staff training. Highly reliable with a proven track record of effective team leadership, consistently meeting objectives and surpassing expectations.

Overview

2025
2025
years of professional experience

Work History

Cake making for private orders

- Current

Jewellery making for private sale

- Current

Customer Service Supervisor

Woolworths
06.2021 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Garden Care Maintenance

D & L Hill
07.2015 - Current

Receptionist Administrator

Capri on Via Roma
04.2021 - 06.2021
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.

Photographer/sales assistant

Scene to Believe Santa Photography
10.2020 - 12.2020
  • Delivered high-quality images under tight deadlines.
  • Handled customer transaction, inquiries and complaints professionally, ensuring a positive experience for all clients.

Photographer

Kings Christian College
02.2018 - 10.2020
  • Planned and prepared for on-location and studio shoots.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.

Photographer/sales assistant

Scene to Believe Santa Photography
10.2019 - 12.2019

Assistant at Easter & Christmas Promotion Events

Capri on via Roma
12.2015 - 12.2018

Waitress

Mellow café
10.2017 - 04.2018

Education

Bachelor of Psychological Science -

Griffith University
03.2024

Grade 12 -

Kings Christian College

Skills

  • Complex problem-solving and complaint resolution
  • Effective training and mentoring
  • Excellent time management skills
  • Meticulous attention to detail
  • Effective workflow management
  • Adherence to high customer service standards
  • Excellent active listening and critical thinking

Education And Achievements

  • Bachelor of Psychological Science, Griffith University, 2024
  • Grade 12, Kings Christian College, 2020
  • Hockey Best & Fairest Award, 2020, Kings Christian College
  • Highest Subject achievement Award, Digital Art, 2020, Kings Christian College
  • Hockey Best & Fairest Award, 2016, Kings Christian College
  • Hockey most improved Award, 2017, Labrador Hockey Club
  • Diligent Study Award, 2016, Kings Christian College
  • Faithful Service Award, 2014 & 2015, Kings Christian College

Personal Qualities

  • Hardworking
  • Honest
  • Dedicated
  • Kind
  • Trustworthy
  • Reliable

Hobbies and Interests

  • Photography
  • Digital Art
  • Baking
  • Cooking

Personal Information

Date of Birth: 07/26/02

Timeline

Customer Service Supervisor

Woolworths
06.2021 - Current

Receptionist Administrator

Capri on Via Roma
04.2021 - 06.2021

Photographer/sales assistant

Scene to Believe Santa Photography
10.2020 - 12.2020

Photographer/sales assistant

Scene to Believe Santa Photography
10.2019 - 12.2019

Photographer

Kings Christian College
02.2018 - 10.2020

Waitress

Mellow café
10.2017 - 04.2018

Assistant at Easter & Christmas Promotion Events

Capri on via Roma
12.2015 - 12.2018

Garden Care Maintenance

D & L Hill
07.2015 - Current

Cake making for private orders

- Current

Jewellery making for private sale

- Current

Bachelor of Psychological Science -

Griffith University

Grade 12 -

Kings Christian College

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Emily Winser