Emily Zeng
Melbourne,VIC
Summary
Highly motivated and detail-oriented Administration Assistant with proven expertise in coordinating daily operations, managing schedules, and providing exceptional administrative support. Am a recent graduate from the department of Science in University of Melbourne. Seeking to leverage my strong client-focused approaches, organizational skills and ability to multitask effectively in a challenging administrative role.
Overview
2
2
years of professional experience
Work History
Virtual Medical Administration Assistant
Rooms With Style
03.2023 - Current
- Managed executive calendars, scheduling appointments and prioritizing tasks, resulting in improved efficiency and timely completion of projects.
- Overseeing more than 20+ doctor’s appointment books with management of over 100+ patient enquiries a day alone. Handling phone calls, emails and appointment books simultaneously while managing those enquiries efficiently without compromising on the quality of the service.
- Strong familiarity and knowledge in the use of Microsoft software such as SharePoint, Word, PowerPoint, Excel, teams and communication platforms such as Zoom.
- Profound technical proficiency in a wide variety of medical software, use of multiple types of software such as Gentu, Clinic2Cloud, Pracsuite, Xestro, VIP and ZedMed. Providing seamless and proficient support for the patients and doctors.
- Worked independently and with other colleagues/doctors to complete/manage daily administration and management tasks for over 200+ patients, maintaining patient records in compliance with privacy regulations
- Handling over 100+ emails and phone calls weekly in regards to tasks and duties delegated by clients/doctors appropriately and efficiently; such as arranging appointments, sending patient lab work referrals, surgical invoices, informing patients of procedural processes, chasing GP referrals and other general enquiries.
Dental Receptionist
MC Dental Docklands/Montmorency Dental Group
06.2022 - 03.2023
- Interacted and dealt with over 20+ patients a day alone, operating dental software EXACT and OASIS proficiently, using the program to process billings, arranging appointments and invoice patients in streamlined manner.
- Oversaw over 50+ emails and phone calls a day involving patient/external party enquiries and invoices, appropriately responding and completing any further queries in a streamlined and professional process.
- Successfully bridged clear patient and dentist communication through the front desk and ensured clear relay of any necessary information of treatment plans, processes, payment information and other enquiries.
- Finalised end of day banking and settlements as well as tracking incoming and outgoing lab work for patients, ensuring all relevant information is up to date and stored.
Barista/Front of House
White Mojo
06.2021 - 06.2022
- Hands on experience working independently in a high pressure environment, working front of house, taking orders, organizing stock, preparing beverages and maintaining a clean workspace in a timely manner.
- Responsible for front of house management of the store and of business stock. Day to day duties include tracking supplies, calculating invoices and interacting with suppliers.
Education
Bachelor of Science - Infection And Immunity
University of Melbourne
Melbourne, VIC07.2023
Languages
Chinese (Mandarin)
Full Professional
English
Native or Bilingual
Timeline
Virtual Medical Administration Assistant
Rooms With Style
03.2023 - Current
Dental Receptionist
MC Dental Docklands/Montmorency Dental Group
06.2022 - 03.2023
Barista/Front of House
White Mojo
06.2021 - 06.2022
Bachelor of Science - Infection And Immunity
University of Melbourne
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