Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Zhu

Sydney,Australia

Summary

Experienced Purchasing Officer known for being valued team player and dedicated employee. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Looking for new position where career spanning 10 years can be used to help bring greater success to exciting company.

Diligent [Desired Position] with comprehensive background in tax preparation and compliance. Successfully contributed to optimization of tax strategies, ensuring accuracy and adherence to regulations. Demonstrated analytical skills and proficiency in tax software to enhance workflow efficiency.

Overview

15
15
years of professional experience

Work History

Tax Associate

HR Block
06.2025 - Current


  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
  • Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Product Manager Assistant / purchasing officer

Leader Computer
07.2022 - 10.2023
  • Purchasing order:
  • Generate purchase orders and send to vendors
  • Monitor purchase orders through entire process.
  • ETA chasing – monitor all shipment ETD and ETA, update to ERP system.
  • Check invoices and do COG once shipment arrives.
  • Suppliers management:
  • Negotiate supplier pricing on daily purchase requirements.
  • Implement cost saving measures.
  • Inventory control:
  • Monitoring stock level and generate order plan according to sales performance and back order.
  • Interstates stock transfer –transfer stocks to all states according to monthly run rate.
  • Analyst stock on hand report.
  • Database maintenance:
  • New products - create new product code and update pictures, description etc
  • Close EOL products or discontinue low run rate products.
  • Make sure all the products information up to date.
  • Data analysis:
  • Generate sell through report and SOH report weekly.
  • Analysis report and provide suggestion to product manager.
  • Other admin tasks:
  • Price protection and rebate/sell-out support calculation and claim
  • Price comparison – monitor price daily with competitors, report back to product manager to do adjustment.
  • Provide quotations on request.
  • Liaising with forward and factory to arrange shipment accordingly.
  • Opportunity Management:
  • Consult with the respective Sales team members for any negotiated pricing requirements
  • Monitor opportunities registered on our website and work with/assist respective Sales team member to win these opportunities.
  • Determine opportunities for new product ranges and work with Sales team with strategy to market.
  • Customer Service and Internal Escalations:
  • Resolve customer order issues including escalated problem orders by working with the Sales and Operations departments.
  • Offer consultation or advise on solutions Leader product range in conjunction with Product Managers or Business Development Managers.

Sales Administration/Logistics Coordinator

TP-link
08.2021 - 07.2022
  • Order Processing:
  • Processed and entered all customer orders into ERP system to ensure data integrity and transactions are recorded.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Tracked orders and notified customers of status or potential delays.
  • Printed tickets, organized shipments under tight deadlines.
  • Data Entry:
  • Update and maintain ERP system daily.
  • Input all the RMA and ERMA orders.
  • Ensure customer order are invoiced in ERP system.
  • Customer service:
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
  • Managed system support functions to set priorities and service levels expectations.
  • Reported customer feedback to management.
  • Maintained department procedures manual detailing processing requirements for each individual account.

Purchasing Officer

Self-employed
09.2015 - 08.2021
  • Sourced vendors, built relationships and negotiated prices.
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Maintained complete documentation and records of all purchasing activities.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Organizing delivery.

Customer Service Manager

ZF Toyota Dealership
05.2010 - 09.2015
  • Team management: managed efficient teams of up to 100 employees. included service advisors and technicians. Trained and assessed workers monthly to improve efficiency of department and cultivate productive work atmosphere, compiled and modified performance appraisal table for all service employees. Achieved 30% increase in productivity in fixed operations, parts and service department.
  • Operation management: formulate promotional policies monthly to promote regular maintenance of customers back and increased sales 20% ; drafted membership system and attracted more than 10,000 members.
  • Relationships maintain: maintain good relationships with TOYOTA, 5 insurance companies, 8 Auto supplies suppliers and 30 major client companies, resolved issues within timely manner to obtain win win for all parties.
  • Customer management: responsible for maintaining existing customers, developing new customers, and recall lost customers. Formulated a 5-year maintenance package plan for existing customers and attracted more than 500 customers to purchase. worked with social medias to attract potential new customers. Ensure that the number of new customers is always greater than the number of lost customers.
  • CSI management: enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Education

Graduate Diploma - Customs Declaration And International Freight

Shenzhen Universty
CHINA
05-2005

Master - Business Administration

Yunnan University
07.2017

Certificate of Payroll -

Williams Business College
01-2025

Skills

  • Strong prioritization skills
  • Strong communication abilities
  • Effective time prioritization
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Fluent in English and Mandarin
  • Critical thinking skill
  • Ability to work in fast-paced environments
  • Punctual and reliable

Languages

English
Professional Working
Chinese
Native or Bilingual

Timeline

Tax Associate

HR Block
06.2025 - Current

Product Manager Assistant / purchasing officer

Leader Computer
07.2022 - 10.2023

Sales Administration/Logistics Coordinator

TP-link
08.2021 - 07.2022

Purchasing Officer

Self-employed
09.2015 - 08.2021

Customer Service Manager

ZF Toyota Dealership
05.2010 - 09.2015

Graduate Diploma - Customs Declaration And International Freight

Shenzhen Universty

Master - Business Administration

Yunnan University

Certificate of Payroll -

Williams Business College

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