Summary
Overview
Work History
Education
Skills
Timeline
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Emilya Ismailoska

Fraser Rise,VIC

Summary

I am Enthusiastic and customer-focused professional with a friendly team-oriented approach. Skilled in attention to detail, active listening, and providing excellent service. Passionate about creating positive environments in retail and administrative settings while building strong relationships with customers and colleagues.

Overview

13
13
years of professional experience

Work History

Administration officer

Mets Cleaning Services
01.2020 - 01.2025
  • Answering Phones & Client Communication: Serve as the first point of contact for clients, handling inquiries professionally and directing calls to the appropriate department or staff member
  • Ensure excellent customer service by addressing client needs efficiently
  • Emails: Draft, proofread, and send professional emails to clients, employees, and management, ensuring clear and effective communication
  • Filling & Document Management: Maintain an organized filing system (both digital and physical) for employee records, client information, and other essential documents, ensuring easy access and compliance with company policies
  • Rostering: Coordinate and manage employee schedules, ensuring adequate coverage and efficient workflow
  • Adjust rosters as needed based on availability and business demands
  • Setting Appointments: Schedule and confirm meetings, interviews, and client appointments, efficiently managing calendars to prevent scheduling conflicts
  • Taking Detailed Messages: Accurately record and relay messages for employees, ensuring important information is communicated promptly and correctly
  • Organizing Calendars: Manage and update office calendars, scheduling meetings and reminders to keep operations running smoothly

Process worker Team leader

Allied Pinnacle
01.2016 - 01.2019
  • Company Overview: Altona
  • Packing and Sorting: Efficiently pack and sort products according to company guidelines, ensuring accuracy and quality in every order
  • Quality Control: Conduct thorough inspections to maintain high product standards, identifying and resolving any defects or inconsistencies
  • Training New Casuals: Provide guidance and hands-on training to new employees, ensuring they understand job responsibilities, safety procedures, and company expectations
  • Palletising and Labelling: Prepare shipments by correctly stacking, wrapping, and labelling pallets to meet company and customer requirements
  • Meeting and Exceeding KPIs: Consistently achieve and surpass key performance indicators (KPIs) through efficiency, accuracy, and teamwork
  • General Warehouse Duties: Assist with stock handling, inventory checks, and other warehouse operations to ensure smooth workflow
  • Attention to Detail and Accuracy: Maintain high levels of precision in all tasks, minimizing errors and improving overall efficiency
  • Altona

Team member

Hungry jacks Pty Ltd
01.2012 - 01.2015
  • Store Operations Management: Assist in the daily management of store operations, ensuring smooth workflow, efficient service, and adherence to company policies
  • Opening and Closing Responsibilities: Oversee the opening and closing procedures of the restaurant, including setup, cash reconciliation, security checks, and ensuring all tasks are completed to company standards
  • Sales Target Setting & Budgeting: Set and monitor sales targets based on budget projections, analysing performance and implementing strategies to drive revenue growth
  • Cash Management & Banking: Handle daily cash transactions, perform end-of-day (E.O.D) reconciliations, and ensure accurate banking procedures to maintain financial accuracy
  • Stock Ordering & Inventory Control: Manage stock levels by placing orders, tracking inventory usage, minimizing waste, and ensuring stock availability to meet operational demands
  • Customer Complaint Resolution: Address and resolve customer complaints professionally, ensuring customer satisfaction while maintaining company policies and service standards
  • Maintaining Cleanliness & Compliance: Ensure a clean and hygienic environment in accordance with company policies and health regulations, maintaining a welcoming atmosphere for customers
  • Stock Preparation & Kitchen Duties: Assist with food preparation, stock management, and kitchen operations to maintain efficiency and uphold food quality standards

Education

Certificate III - Business Administration Medical

The Gordon
Werribee, VIC
07-2019

completed year 11 -

The Grange P-12 College
Hoppers Crossing, VIC
11-2012

Skills

  • Prioritisation
  • Initiative
  • Time Management
  • Deadline Adherence
  • Problem-Solving
  • Decision-Making
  • Cash Handling
  • Financial Accuracy
  • Quick Learner
  • Adaptability
  • Teamwork
  • Independence
  • Technology Proficiency

Timeline

Administration officer

Mets Cleaning Services
01.2020 - 01.2025

Process worker Team leader

Allied Pinnacle
01.2016 - 01.2019

Team member

Hungry jacks Pty Ltd
01.2012 - 01.2015

Certificate III - Business Administration Medical

The Gordon

completed year 11 -

The Grange P-12 College

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Emilya Ismailoska