Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Jane Purnomo

Strathfield,NSW

Summary

Friendly and confident customer service specialist with over 10 years experience across a diverse range of fast-paced environments from medical clinic to major supermarket. Excellent communication skills and ability to work well both in a team and autonomously. Well round knowledge of MS Office and administrative experience.

Overview

14
14
years of professional experience

Work History

Sales Support

PLC Hardware / Fast Automation
08.2023 - Current
  • Built rapport with clients as main point of contact
  • Supported clients with sales from start to finish: providing competitive quotes, processing sales orders and purchase orders to suppliers, receiving goods in, packing and delivering orders, offering after-care and support for warranty.

Warehouse Picker / Team Leader Support

Woolworths Online Customer Fulfilment Centre
11.2016 - 08.2023
  • Picked high quality and fresh groceries for online orders using RF gun
  • Assisted team leaders with Out Of Stock, order audits and dispatch
  • Recognised on the Top 12 Picking Rate leaderboard for consistently exceeding KPI standards
  • Independently supervised checkouts and maintained stock quality in a specialised staff shop area
  • Performed damaged/short life stock control checks, expiry date data entry and shelf rotation.

Receptionist

Life Medical Clinic
07.2017 - 03.2018
  • Gained proficiency in medical practice management software and Microsoft Office applications
  • Analysed patient situation urgency and made prioritisation under the guidance of the triage system
  • Demonstrated confidential and professional practice in the management of sensitive details and documents
  • Communicated efficiently as the first point of contact between patient, doctor and external third party.

Sales Assistant

Aqua S Ice Cream Parlour
01.2015 - 11.2016
  • Delivered friendly customer service and order taking as cashier in a busy and fast-paced environment
  • Assembled food orders with a focus on detailed presentation
  • Consistently strove towards company goals by helping team reach daily target sales 3 times in one week
  • Built on strong leadership skills by assisting supervisor in training 5 new staff.

Service Team Member

Coles Supermarket
09.2015 - 03.2016
  • Supervised and assisted customers at the self-checkout area
  • Delivered fast and efficient sales transaction service to customers as a checkout operator
  • Welcomed customers and offered assistance in direction and general enquiries as a greeter
  • Perfect score in scanning accuracy assessment.

Dental Assistant

Dr. Andre Hariman Dental Surgery
07.2013 - 11.2014
  • Provided hospitality to patients and ensured comfort at all times
  • Assisted dental surgeon in surgical procedures, note taking and tool handling
  • Consistently maintained a clean and sterile working environment during setup, clean up and sterilisation of equipment.

Team Member

Hungry Jack’s
04.2010 - 09.2012
  • Gained ability to work exceptionally under pressure in a busy and fast-paced environment
  • Developed leadership skills by assisting team leader in training 2 new staff
  • Awarded ‘Crew Member of the Month’ for excellence in customer service.

Education

Higher School Certificate -

Our Lady of The Sacred Heart College
Kensington, NSW
01.2012

Skills

  • Sales Processing
  • SAP Software
  • Microsoft Excel
  • Customer Service (Direct, Phone, Email)
  • Fluent English Proficiency

References

Brad Roach

Sales Manager, PLC Hardware / Fast Automation

0410 544 645


Aneke Ormiston

Supervisor, PLC Hardware / Fast Automation

02 8045 4210

Timeline

Sales Support

PLC Hardware / Fast Automation
08.2023 - Current

Receptionist

Life Medical Clinic
07.2017 - 03.2018

Warehouse Picker / Team Leader Support

Woolworths Online Customer Fulfilment Centre
11.2016 - 08.2023

Service Team Member

Coles Supermarket
09.2015 - 03.2016

Sales Assistant

Aqua S Ice Cream Parlour
01.2015 - 11.2016

Dental Assistant

Dr. Andre Hariman Dental Surgery
07.2013 - 11.2014

Team Member

Hungry Jack’s
04.2010 - 09.2012

Higher School Certificate -

Our Lady of The Sacred Heart College

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Emily Jane Purnomo